Tabor's Complete Comfort Mechanical Inc

Oct 26th, 2021

Awful awful awful customer service. Beyond unhappy with this service. Nothing was fixed. Still having the same issue. Tried telling the tech but they never listened. Literally just cleaned my furnace and left. They left us a 4 hour window. Didn’t show up till the 6th hour and wasn’t even going to tell us they were late. Tried to overcharge on top of it. Was quoted one price by one person and the tech was quoting another and just kept saying either $75 or $100 for the service charge. So clearly they’re not working together. Just all around terrible
Jan 23rd, 2021

BEWARE! I thought with the 5 star reviews that this company was a sure shot. Wrong. So Alan came out on an emergency call for my furnace. He was over 30 minutes late for our appointment but I let it go. (I shouldn't have!) I told him my tenant told me that the heat isn't heating up to temp (it was stuck on 59 and wouldn't heat to above that) and that there was a scratching metal sound when we turned on the heat. The only good thing is that he fixed the metal sound. The bad thing is the heating problem wasn't entirely fixed. He cleaned my flame sensor (which I told him I did myself 2 weeks ago...it's not hard to do!) But he did it again. BTW, you can only clean it so much before you rub the filament off it and it goes bad...WHICH WAS THE CASE! Anyways, the heat worked temporarily but late the next day, low and behold, the heating issue was back. I called him and told him that and he agreed to come out the next day. This is where everything goes arwy! I paid him $220 for the first visit and since the heating issue was still happening, I didn't expect to pay for the 2nd visit because the problem isn't resolved. He opened the furnace door back up and I showed him the sequence that was happening. We replicated the issue and then he saw the light code. Gas flames go out and the board flashes red then green, red then green. He looked at the code legend on the back of the door and didnt know what '1 hour lockout' meant. THEN I EXPLAINED TO HIM what it meant and he just called his friend who knows 'all things Nordyne'. His friend said to check the thermostat. My 2 year old Nest thermostat that I had professional installed by my trustworthy HVAC tech (who happened to be sick last week). He moved a wire around and then went back downstairs. Then he left an alligator clip and told me if that doesn't work...how to put the alligator clip on the board to bypass the thermostat. If that worked, then my thermostat is bad. So he left AGAIN and sure enough it still wasn't heating up. I tried the alligator clip thing and still nothing. Nice try Alan. What a scammer! He didn't know how to solve my heating issue! So I called him back later that day and told him the hack didn't work. He agreed to come back the next day. At this point, my tenant unit hasn't had adequate heat for 3 DAYS. I called him back and cancelled my appointment with Alan because he wasn't getting anywhere towards solving this issue. I also asked for a 50% refund on the money I paid him since the issue wasn't resolved. He then said he did fix my original issue of the metal banging sound. I reminded him that it was 2 issues, the sound and THE FURNACE NOT HEATING UP! Come on man! Don't play games with me! He still refused so I ended that call. Luckily my trusty, go-to HVAC guy from SGH Heating came the next morning and replaced the flame sensor. He also looked at the wires on my thermostat Alan moved, then fixed something on my circuit board and said I was lucky he didn't fry it out! Another thing that goes to show you Alan didn't know what he was doing. My heat is back on and working but not thanks to TCC. Beware! It's hard to find people that know what they are doing. This was a fairly easy thing to troubleshoot so I would be wary of using TCC! Also, Alan wasn't professional. During the 1st visit, after he finished he placed his business stickers all over my appliances. He didnt ask permission and by the time I walked back down to the basement, he had them all on. Kind of sneaky if you ask me. (See photos) During the 2nd visit, he called my furnace 'a headache' and 'a piece of garbage'. It's a 4 year old furnace man! I have the same one on the 2nd floor unit with NO ISSUES. Dude! Totally not professional. If you have a Nordyne furnace, don't call Alan. You've been warned!
Nov 6th, 2020

I recommend this company to anyone my heat went out they came out immediately diagnose the problem ..told me they will call the warranty people to let them know what was going on to order the part.. however they came back the very next day on a job that would normally take three to four days to fix, and fix my heat 😊I can't thank them enough my husband is bed bound, and can't leave the house... when I say they were awesome I give him a 5 plus and recommend them to anyone... great service,, professional, and promptness on time ..he even came in before the deadline that they had given me to fix it great work awesome performance..you got my business if ever needed again.
Aug 27th, 2020

Jan 23rd, 2020