Navarro's Heating & Cooling

I has issues with my water heater. Navarros was recommended. They came out twice and misdiagnosed the issue with the water heater. Both times o ordered parts that were free of charge from the manufacturer. The second time they came out a gas valve was incorrectly installed according to a different technician. The owner was informed. By this date I was always a week and a half without hot water and the owner advised fir me to order the parts from the manufacturer so it would be a cheaper cost. All in all they place a different gas line about 3 yards. And replaced the water heater just installed because I was able to get it free of charge from the manufacturer. They charged me 1200 but then the owner said 1000 which I thought was steep! As they misdiagnosed the problem, installed the gas valve incorrectly and all the parts were free of charge. I paid cash, I did not get a receipt from the owner. I called to request one it took them a week! The receipt was not itemized and did not specify I paid cash! So I called and the owner became upset stated that my receipt was valid here, anywhere and in China! He gave me to speak to his secretary who was also rude. I hope the Better Business Bureau reads this review. These are unlawful business practices! Despicable! $1000 to install a short gasoline and I stall a water heater!
Apr 20th, 2023

Explained my situation twice and recieved no calls back and a run around when I called.
Oct 27th, 2022

Oct 13th, 2022

First of all, the repairman was very late (over two hours ) and hadnt called. When he finally arrived at my building he came inside and began to take photos of the problems. I asked him how much he thought it would cost to make the repairs and he said around $550. He said he had to call his boss again , after he sent him the photos . I thought the price he quoted me was kind of steep but I agreed to let him do the job anyway. He then said he had to go and pick up supplies to do the job. He left and returned in about 45 minutes with a bag of items. It took him about 2 1/2 hours to complete the job. After the job was finished I asked him what was his preferred method of payment and what was the final cost.He said he would have to call his boss ,again. After and the phone call , he now tells me that the final cost would be $750 ($200 over the original quote) I asked him why the price went up so drastically and he says I just work for the company I dont make the prices I dont recommend Navarros heating and cooling to anyone. Everyone, please beware!!!
Nov 11th, 2021

Dec 4th, 2020