Bank of America financial center is located at 1439 E 53rd St Chicago, IL 60615. Our branch conveniently offers walk-up ATM services.
Your time will be disrespected and they will do their best to give you the worst and still slowest banking service possible. Avoid if at all possible.
Constantly the slowest, worst service ever.
Your money is not secure with Bank of America.
I ended my previous job in Chicago on June 10 and started a new job in New Mexico on July 10. Moving implied expenses, and landlords typically collect a triple rent for the first payment: the first month, the last month, and the security deposit. I received my first paycheck at the end of the month, but there were no ATMs in Los Alamos or nearby towns. How to deposit my check? I called BofA, and after a 10 – 15 min wait, a representative answered. His response to my question was: "You could probably try ATMs of other banks, but I am not sure." Because he was not confident enough in his responses, I made another call. This representative said I should not deposit checks in ATMs of other banks, or I would lose my funds. So how to deposit a check? Then I remembered a YouTube commercial of BofA on mobile deposit (the one with the llama). The representatives were not aware of this option, apparently. I tried it, and the next day my funds were both present and available. I scheduled a few payments like credit cards and auto loans from my checking account. The next day, the check was placed on hold, and BofA charged me $35 and not once, but for every ACH. My funds were not available for use. I called BofA, but the representative refused to cooperate. She said she did not know who my employer and whether it had funds to pay my salary (Los Alamos National Laboratory, 11500 employees). A week later, the funds became available, but a phone representative agreed to refund only one $35 fee. Another representative asked me to call him the next day or call someone else because he had refunded too much in fees for the day. A week later, a Tweeter representative refunded the rest. It looks like it depends on who picks up the phone at BofA. Shortly after that, I received a letter in my mail saying that my check had been placed on hold and that I would be refunded all the fees for all the payments scheduled from my account during the hold if there had been enough funds, which there would have been. So why did the first representative kept refusing to refund the fees even after the hold had been lifted? The reps' favorite response is: "I cannot be responsible for what other representatives say." And when I asked to connect me to someone who is responsible, they refused. Is there at BofA someone responsible for what the reps say?
Finally, I made a purchase with my debit card (not a subscription, not a recurring transaction), but did not check if I had enough funds. BofA processed the transaction and charged me $35. With Chase, US Bank, or Wells Fargo, the transaction would have simply been declined. I called BofA, and the representative said it was a recurring transaction. I said it was a single purchase and asked for a definition of a recurring transaction. The representative did not provide me with one. I thought fine and asked him to point me out to the definition in the account agreement, to tell me the page number and the paragraph. He replied: "What do you want me to do? Refund you the $35? No, you've already been refunded too many times this year." Sure, but that was for the check that had been placed on hold, and the Bank had promised to refund all of the fees in the letter. The representative said: "You can do whatever you want." At the end, he added: "I hope I provided a world-class service." Why did he say that? He did not know the definition of a recurrent transaction or where it was in the checking account agreement. In my experience of checking with Chase, Wells Fargo, US Bank, and Bank of America, BofA is the worst. I have saved about half a dozen of my friends and co-workers from opening a checking account with BofA, even though there is a branch just as you enter Santa Fe, driving from Los Alamos. I tell them: "If you would like to bank with a major bank and made it all the way to Santa Fe, drive for another mile to Wells Fargo or a few miles to US Bank to avoid all the hassles with your checking accounts."