Hawthorne House Apartments

My now husband and I lived here for a year 1/2 on the 32nd floor. It is an amazing building. We came back to visit considering another rental in the future. Daniele and Kevin in the leasing office were great. Kevin gave us a wonderful tour and we can tell that this building is so very loved and cared for. We were shocked at how little the rent had increased yet the wonderful amenities had only improved. This building is a gem. Thank you Kevin again!!!
Oct 29th, 2022

Not anywhere close to a luxury building. Older building. with some issues, management is so-so responsive. Location is great but the rest is barely average. Leasing staff are a bunch of young, entitled snots. Dont swear at them even out of sheer frustration over their attitudes and incompetence, theyll cry.
Apr 16th, 2022

Look elsewhere!! Worst nightmare living here. Never did a walkthrough or cleaned my apartment before I moved in violation of standards. Rude staff in leasing office. Mandatory construction for 6 months that required your apartment door be kept open from 8am to 5pm every day while several people came in and out as they pleased. Some workers would enter apartment and bedroom when they were not supposed to because they were given keys by Hawthorne House! Painful construction noise from water pipe replacements for hours every single day, including Saturday mornings. Water shutoffs in kitchen for days, black sludge dripped from bathtub faucets, bathrooms were completely gutted with no bathrooms for use in your apartment, they offered port-a-potties that the entire building would use. This was all done without consent, they rejected requests to break the lease, and CHARGED FULL RENT! Construction team damaged walls in apartment and werent required to fix them for months. Thin walls, loud neighbors, two ComEd electric bills (one for your apartment and a second for the buildings common areas). The package room advertised as an amenity was permanently closed and lockers were installed with a $1 fee for every package delivered or they will intercept your packages and reject delivery. Theres also a $3/day penalty after the 3rd day a package is received. A nightmare if you happen to receive a package while traveling.
Mar 4th, 2023

When writing a review for a particular place - it is hard knowing where to start and the same goes for this review of (for) Hawthorne House Apartments. If this were a hotel, I would give it an unofficial 7-star rating. Being right on Lake Shore Dr. you are blessed with an outstanding sunrise view over Lake Michigan (facing East) and a beautiful sunset (facing West) - the unique placement allows for views in all 4 directions (depending upon your unit number - mine happens to be a Southwest sunset view). Another incredible bonus is the ease of public transportation; there is a bus stop less than 200 ft away, another one 1.5blks North, and one more 1blk West (all major streets) - there are 2 different train stations less than a 15-minute walk (Northwest and Southwest). Oh, and I forgot that this area is surrounded by incredible food, boutique shops, and a major grocery store within a 5 to 7-minute walk.When friends have asked me about the building amenities - they are truly is second-to-none. Besides the standard washer/dryers available - there is a small lounge with free wifi off of the laundry area. On the top floor is a gym, sundeck, and pool (both brand new) - another lounge (much bigger and completely new and can be rented for business or parties) - plus free wifi. An outdoor seating area with a fabulous 360-degree view (brand new as well) of the entire city and lake. Also, when you talk about service - most people ask about the building personnel. Well, the staff is another reason why I give it an unofficial 7-star rating. The office staff is world-class. They solve issues in a timely manner, always greet you by name when they see you, and best of all, they see you as family and not a tenant. The security staff is one of the most professional yet personable and the maintenance crew is always there whenever needed regardless of the time. There is more that I can go on about, but I am confident that you will see from what I have written that this location is the best in the City of Chicago. If you are looking for safety, peace of mind, a pleasant neighborhood, ease of movement, and more, then Hawthorne House is the recommendation that I would make.Thank you,HH Tenant
Nov 11th, 2022

Don't be deceived by the friendly leasing agents and maintenance staff, upper management is nothing but disrespectful and greedy. For over 3 months my unit has been under construction, and at the end of it, I've been left with a removed garbage disposal and half the size of the bathroom vanity we used to have. For months, I've been required to keep my door unlocked from 8am-5pm to allow contractors to come in and out without warning. My bathroom had been under construction for almost two months, some days they'd work on it and other days no progress was made. In the meantime, residents still experienced daily water shut offs, ongoing plumbing issues, and LOUD construction noise. Half of my bathroom items/decorations have had to sit in my bedroom, and we eventually just started leaving our toothbrushes on the kitchen counter since we had no bathroom sink for almost two months. Despite having to use a makeshift shower every day, no bathroom vanity/sink/mirror, and restricted access to water and plumbing, I am still paying full price for the unit each month. They even scheduled some of the loudest possible construction in my unit to begin at 8 am, on a holiday. I had the day off of work (because it was a holiday) so I simply asked if they could not do construction in my unit for that day and to speak with someone from management. They didn't have anyone available to address the issue so early in the morning, but they did respond by sending me an email informing me that I would be fined $13,000-15,000 if I didn't allow the contractors to work in my unit that day (after I had already let them in). They never once issued an apology for scheduling construction in my unit on a holiday. My research tells me that it's extremely reasonable and common for tenants to request a rent reduction when they have reduced access to the property. However, Hawthorne House management has completely shut down my requests and the only explanation they have to offer is why they are legally not required to. I understand that construction is inevitable no matter where you live, but just know that management here will exploit you for every last dollar no matter the circumstance.
Apr 23rd, 2022