Verizon

Andrii Medvediev _{on Google}

Mar 8th, 2024

Friendly and pleasant staff. Good people.

Angel Jose _{on Google}

Feb 19th, 2024

Just received help from Alex and was in and out of the store all within 10 minutes! My SIM card was acting up and he was efficient and kind. I am satisfied with my service and will be coming back!

Ryan Pezold _{on Google}

Jan 9th, 2024

Surprisingly quick and helpful! This place has improved significantly over the years.

Paul Joseph _{on Google}

Apr 1st, 2024

If zero stars was an option theyd definitely have it, I was with a friend who went in to upgrade the lines on our account and the person servicing him was extremely rude, the way he was asking him questions werent just normal conversation from a sales rep he was interrogating him about the lines on HIS account that WE paid for. The rep proceeds to tell him, were not doing 4 lines for you in here were only gonna be able to upgrade one. My friend says whatever sure just upgrade his phone and well upgrade ours later, the rep leaves comes back and says Look you know its fraud We know its fraud you keep coming back in here were just not gonna service you. My friend didnt want to cause a scene so he just left without an argument. Then the same representative proceeds to take pictures of my vehicle when we leave. This was the most racist experience Ive seen trying to just upgrade some phones. Like what because hes a black guy with locs and some tattoos he must be doing fraud?

Aaron Lockhart _{on Google}

Jan 1st, 2024

Stopped in the store yesterday, spent 30+ minutes or more with Ben looking at my account. I explained I was having a poor experience, been trying for a month to reach my original rep to upgrade my phones. I explained I wanted to upgrade 5 phons and add 4 more lines. He assured me it wouldnt be a problem, all I had to do was payoff about $400 of remaining balances on current devices, very agreeable. After my visit, I spent time (almost an hour) calling AT&T and TMobile to get transfer PINs as instructed by Ben after leaving to prep for when I come back to make things go smoother. I came back today with 8 of my family members and I to meet with Ben and accomplish the task. We spent an hour prepping everything just for him to get halfway thru the processing to tell me he cant do it! I could only upgrade 4 phones and would have to pay for the other 4 phones out of pocket ($800-$1000 each)!! I was completely deflated, packed up my family and left without being rude or saying anything derogatory. It was a complete waste of time over 2 days and very embarrassing to me in front of my family. What hurts the most is seeing how excited everyone was from picking their phones and colors, just for everything to fall apart so quickly and leave there empty handed. Not sure how I stay a Verizon customer after all this, I will begin my research this week on switching to a different service. You cant charge the highest prices in the industry and claim to have the best customer service, then perform like this. They deserve losing my business in my opinion.