Liberty Bank

Seth Scroggins _{on Google}

Nov 12th, 2023

I want to shout out Kerri Dellheim for her amazing customer service and work ethic. This morning I ran into multiple issues (of my own doing) and had multiple questions and problems needing resolved. She was kind, thoughtful and enthusiastic. She answered all my questioned with kindness and understanding and helped me solve all my issues. Great employee!

robert flye _{on Google}

Nov 8th, 2023

Hands on bank...they touch base with you about any issues quickly

Laura Aldridge _{on Google}

Jul 5th, 2023

Helpful & friendly staff

Rebuild Repair Credit _{on Google}

Nov 21st, 2022

I've used this bank many years. Was great. Then good. Then ok. Now just bad. It has gone seriously downhill. Had a loan payment overdraft. Deposited ASAP. Deposit made account is corrected.
THEN they charge an overdraft fee AND return the loan payment charge too?! After the account was correct and positive? Major banking error. If the account wasn't overdrafted there was no reason for either of the TWO events to unfold. No overdraft was in existence as funds fully covered payment made.
Always keep my account positive so I call to explain the situation and get it corrected. Was told they don't waive those overdraft charges as policy. So they won't correct them- even when they are in error?! Wow.
Call Friday, there won't be a manager to discuss it until Tuesday! Ironically talked to a customer service representative. Oddly named when they plainly weren't able to service the customer.
While the CSR did seem kind and empathetic to my situation, not being able to resolve it for 5 days is sheer unmitigated business failure insanity. They need free services to help you move to a better bank. Sucks I have to move so many connected accounts.
Waiting to see how they respond because their own CSR located time log proved the two errors happened POST my deposit.