R&S Automotive Center

Jim _{on Google}

Apr 8th, 2024

Nice clean shop.

Grace Atwood _{on Google}

Jul 23rd, 2023

Took our car in to have the clutch replaced were under the impression that that was going to solve the current issues with our car. Upon getting our car back, the same issues as before started happening again.
We took it back and he told us it was actually a different part that needed replaced, the TCM. The TCM, unfortunately, is on a huge backorder so there wasn't anything he could really do. He called in his programmer to try and reprogram our current TCM, but no luck. We spent $2900 on our car and it didn't get fixed.
I went in again and asked for a partial reimbursement, which I felt was reasonable seeing how we dropped nearly 3k and our car didn't get fixed, and I was met with the worst customer service experience I have ever had.
He got angry and raised his voice at me, told me I should have never bought my car in the first place because Focus's are known for issues (even though it was a wedding gift). He started guilt tripping me, saying "Oh, it's all my fault," when yes, indeed it was. He was going on and on about how he had told us from the very beginning that Ford doesn't make great parts, but if he knew that, why didn't he check that the TCM wasn't the issue before replacing the entire clutch? Incredibly inappropriate behavior coming from an adult. I would've thought I was communicating with a teenager.
My experience had been good with him until today. His behavior was completely baffling and I'm shocked he even gave me the money I asked for. Do not come here if you want to save money. I can't believe we wasted $2900 for nothing.

Janae Hammer _{on Google}

Nov 29th, 2022

My car broke down very close to this shop. Reed got my car into the shop very quickly. My alternator had gone out and he told me that there were 4 options to fix it. I don't know much about cars so he was willing to call my dad so that he could make the most informed decision. My car was fixed the next day and has been working great since then. Great customer service and a quick repair. I will definitely be recommending R&S auto repair to others!

Tammy Darling _{on Google}

Nov 12th, 2022

R & S Automotive saved us!! We needed a new battery ASAP. They installed it on the spot and sent us on our way. Even found a good discounted battery for us!! We couldn't be more pleased with the timely service R&S provided for us!!