Shilo Plumbing LLC

Coleigh _{on ChamberofCommerce.com}

Apr 11th, 2023

2.5 year old water heater gone bad and installed by Shilo in new home. New to the area and called them. After hearing the quote (which even the tech said was high) I asked if it would still be warrantied if I went with another outfit - tech said "hard to say"-and because the weekend was coming, I just had him do it. Just under 1k for the 1 hour of easy access replacement work done. I called 5 times and left msg to speak with the "supervisor" at Shilo and never received a call back. Says volumes. After my second email, I finally heard back and was told - "that's our price". This is full price gouging as I've since checked around. An expensive lesson in patience for me, make sure you do your homework before calling them. Definitely lost my business.

Nicholas O'Bryant _{on Google}

Apr 23rd, 2022

Exact same issue as others. Shiloh installs a cheap product, knows it goes bad in about a year or two, then charges a fee to even look at it. Just called and spoke with the warranty gal-she was nice and professional.
Bottom line if youre calling them, youre already screwed. Service: Water heater repair

Ryan Mitchell _{on Google}

Mar 30th, 2022

About 16 Months after the purchase of a brand new home (CBH), water began to spill from the relief valve drain pipe of the water heater. Shilo's contact decal was on the unit, so I contacted them to see why this is occurring. Right away they stated this was a result of the "expansion tank" having gone bad. Understandable..
However, after asking if this is a common issue they are seeing in such a short time, their response was "Yes. We are replacing about 1-2 of these A DAY." On-top of that knowledge, they also stated if the house does not have a water softener, the "hard water" in the valley can contribute to this issue. Also understandable, but HERE is the issue..
Just because the builder (CBH) wants to be cheap and cut corners, Shilo (as a "professional" plumbing company) is KNOWINGLY installing a product into hundreds of homes, that is expected to go bad within 1-3 years (just outside of the warranty coverage for the house and the tank manufacturer). Instead of holding themselves to a higher standard by turning down such a poor product, they seem to bank on these customers contacting them to pay another ridiculous bill for replacing the tank.
These expansion tanks retail for around $50.. After contacting them, they are quoting $400+ to replace it.. That is basically half the price for a whole new water heater!!
I gave them an opportunity to turn this issue into an opportunity, but they held strong to their low standards. Services: Water heater repair, Water heater installation

Scott Reiner _{on Google}

Feb 28th, 2022

Just terrible ! We have owned our new home for 2 years and the only things that have gone wrong is our water heater and bathtub drain both installed by Shilo.. last year our water heater leaked due to cheap fittings instead of Brass. This year our bathtub drain leaked into the drywall and ceiling and caused water damage. The plumber that fixed it said there was barely any putty and that caused the leak.. so costly for us due to mistakes by this company