Home Services at The Home Depot

Claire Elise _{on Google}

Dec 20th, 2015

This Home Depot dealt with our business very poorly. We ordered flooring on the 24th and were told both verbally and on paper that our order would be ready for pick up on the 29th. So with that, we ripped up our old flooring and took that week off of work unpaid in preparation for our DIY installation.
No one from Home Depot ever called us to tell us that it was back ordered so we came in to pick it up on the 29th and it wasn’t there. They told us that it wouldn't be in for another 2 and a half weeks. We talked to Doug, a very kind and helpful guy in flooring, who said his manager Bree would call us the next day to help us out, but she never called us. So my husband went in to talk to her in person. She said she’d call the distributor and get back to us the next day, but once again, never called us back. We were kind and patient with everyone we talked to but made sure to express our concerns and situation. Bree was rude and short with us whenever we'd talk to her on the phone or in person.
She finally called us Friday, after she talked to the distributor and said that it was ready to ship but she didn’t know the exact ship date, and would let us know on Tuesday, but of course, she never called us on Tuesday. Someone in customer service finally called us on Wednesday to let us know that our flooring was in. Since Bree was rude and unhelpful, I called the store manager, Life. But unfortunately just like Bree, he was also rude, unhelpful, and didn't seem to care at all about our situation, us as people, us as new homeowners or us as valued customers. We understand that delays happen but the customer service we received from these two mangers was completely unprofessional. We definitely won't be shopping at this Home Depot again and will do the rest of our home upgrades through Lowes.