Tradewinds Cooling, LLC

Mary-Ann G. _{on Yelp}

Jul 6th, 2022

As part of ongoing maintenance, I decided to call an HVAC company to thoroughly clean my A/C system - evaporator coils, flush condensate drain line, vacuum the drain pan and do a system check at the end to ensure my system was working properly.  I had read reviews of several companies prior to selecting Tradewinds Cooling but I'm so pleased that I selected them to do the job.  I was quoted a price up front and told how long the job would take so that there would be no surprises.  Jason arrived on the scheduled day ON TIME and let me tell you, he set my mind at ease immediately by explaining what he was going to do and why.  He showed me a short video of a unit that had been neglected to the point of barely functioning.  Even though I don't use my unit often, I want it to function properly and appreciate the importance of good maintenance.When you have a stranger in your home for four hours or more, it is helpful that they are friendly and courteous and Jason was all of that, plus professional and COMPETENT.  The owner, Ellison, called me to ensure that everything went well and thanked me for my business.  I received exceptional customer service.I am extremely happy with the services of Tradewinds Cooling and do not hesitate to recommend them to anyone looking for HVAC repair, maintenance or even a full replacement if necessary.  They do it all!!

Sarah D. _{on Yelp}

Mar 29th, 2022

My A/C (Climate Master) 20 years old and has been acting up for a while, so I decided to get a new one.  I contacted Climate Master on the mainland, and that company contacted Norman S Wright, the only company that gives you quote for the parts and manipulates the price for the parts because they can.  Anyway, that company referred Tradewinds for the installation, and Ellison-- never met him-- called me or I called, I don't remember. He and I spoke on the phone, and he told me the procedure and price for a technician to come into my place and check. I asked him the price because I didn't write it down when he told me during the conversation.  He basically repeated the whole conversation, and his tone was like, as if it was automated message.  I think the reason why he did that was because he thought I am stupid because I have an accent. And when he was supposed to email me with the quote, he didn't, so I reminded him via email.  Even his email reply, he wasn't polite at all. The technician, Jason who came to my place to look at the A/C was very courteous and thorough, and I wanted  him to install my A/C, but I decided not to use Tradewinds because I was extremely upset by Ellison. And I found someone who is $1000.00 cheaper than Tradewinds charges for the installation. P.S. the cost for one visit is $160.00, but 2 hours are minimum, so I ended up paying $335.08 although the visit took less than an hour.  I was told that the cost will be waived if I hire Tradewinds for the installation, but I didn't hire that company.