Hana-Maui Resort - Destination by Hyatt

Thomas A _{on Google}

Apr 11th, 2024

Awesome place, make sure you book an oceanview bungalow. Bathrooms are dated but that doesn't matter one bit. It's got an awesome nature feel.

Danielle Jurczak _{on Google}

Apr 4th, 2024

Their customer service is top notch! We were greeted with fresh juice, an essential oil towel, and leis. They also provided me with a personalized card to thank me for being a guest and a credit for the pool bar. They offer golf cart service from parking lot to your room, anywhere you want to go on the resort, and down the street to the local restaurant. They have 24 hour customer service. Everyone we encountered was very helpful in showing us where everything was located on the resort. We were able to do laundry and they provided complimentary laundry detergent. We had a garden view. Our room was very spacious. There was no ac, but there was airflow through windows and patio doors and the mountain air was so refreshing! We would stay here again and would recommend to others!

Suzanne _{on Google}

Mar 26th, 2024

You get what you pay for, but not always and what for we paid to stay at the Hana-Maui Resort, I expect a LOT more. Of course, location, location, location is really their best feature; but thats pretty much it. We stayed in one of their ocean front, jacuzzi bungalows, the view was of course amazing, however, the rooms themselves were fairly rundown. Moldy lamp shades, broken blinds, and the hot tub on the patio kept over spraying the wall; so if you had the jets on, you were sprayed in the back of the head as you got up or reached to turn them off.
When we checked in, they offered a small (very small) credit per day, if we opted to not have housekeeping clean our room, but were told we could phone if we needed anything. Since we were only staying for two nights, we chose this option. However, what we didnt realize, was that the small credit was even smaller, as we were only credit for one day, and not the two nights we paid for. When I questioned this, they said it was only for the full day we stayed would have been nice if they had been more clear. As I would have NOT opted in and would have preferred to have fresh, dry towels in lieu of a miserly credit. Instead, we had to make do with 4 towels for 2 people to shower and use the hot tub, we of course needed more. I had to call multiple times and wait most of the evening for fresh towels to arrive and when they did, we were only supplied with two additional bath towels, no extra hand or wash towels.
Finally on our last night, after eating at the Ranch restaurant (owned by the hotel) the restaurant staff phoned for a golf cart to pick us up. We normally would have no problem walking, but it was dark and quite a ways back to the room; the paths are winding and we werent super confident we would find our way. So we waited, and waited, and waited after about 25 mins and a second phone call from the restaurant staff to the resort, we opted to walk. And what a wonderful walk it was, wondering through the dark on the maze of paths, which was made even better as it began to pour down rain.
Apparently, you are ONLY paying for location, because the service just did not exist.

Thalia Cress _{on Google}

Mar 22nd, 2024

Incredible resort in Hana. It would be hard to complain here; with the gorgeous views in every direction, yummy food options and the constant sound of Mother Nature. Truly a piece of heaven on earth