Pottery Barn

Nancy Manley _{on Google}

Jan 22nd, 2024

Picked up an online order from a bridal registry. It was given to me in a corrugated cardboard box ( it was probably shipped in) and stuffed into a small Williams and Sonoma bag. I asked about gift wrap and was told it was $8.00. I left and called back asking if they had pottery barn boxes. The person I spoke to said yes and they were free. Going back tomorrow to pick up box and tissue paper. Seems like when you buy a $100 glass cocktail pitcher the packaging would have a nice presentation. Sorely disappointed.

Kathy Orkin _{on Google}

Oct 7th, 2023

Lovely store and a bathroom for customers. Everything is so nice and arranged beautifully

Melissa Williams _{on Google}

Oct 4th, 2023

They obviously have much more online than in the store, but the store is laid out well. It is neat and well stocked. They do custom fabrics and furniture orders and offer a nice selection of linens, sheets and accessories.

S Wash _{on Google}

Jul 20th, 2023

Pottery Barn has the worst customer service process. A few weeks ago I attempted to make a purchase. In the middle of the transaction their system crashed. Of course however, the system still managed to take my money but the transaction was left in a pending state. The representative was unable to complete the transaction. It was late Saturday leaving no one available to assist in rectifying the issue. I had to leave with NO product and NO refund. I called Monday, there were no updates, a call was returned Wednesday explaining my options are to inconveniently drive back to the store for a credit although store credit was not how the payment was processed or wait on the phone with the credit card company & dispute the charge, fill out a dispute form & wait up to 30 days because I also will be receiving a new card. I am not understanding why Pottery Barn was unable to return the funds back to the same card?? At this point this seems like theft because Pottery Barn has allowed a consumer to leave with no product and they still have my money. Weeks have gone by & I have not heard from this stores GM & they are aware of the situation. I am currently waiting for a response from the credit card company. I could have taken the credit but considering the way this situation is POORLY being handled I would not recommend doing business with Pottery Barn. I have seen other reviews & if I cant get a refund for something I had no control over, I can only imagine how difficult it must be to get help if you have actual product to return.

Rachel Reece _{on Google}

May 10th, 2023

Glad to see theres already a low rating. WOW.. theyve destroyed their reputation for me and I will not be shopping at pottery barn again. Leaving a review here because there are no product reviews on their website (really, in 2023??)
I ordered a glider that was IN STOCK, in March. For my nursery; July due date. It was delayed multiple times but finally arrived in May, in *disgusting* condition. Tears in the fabric, stains, scuffs, human and dog hairs. Like, holy cow! Immediately filed a claim for a replacement. Followed up with them 5 times before anyone to acted on it.
Now the replacement chair has been delayed until OCTOBER. When I was reassured we would have it before my due date or would get a loaner. Boooooo pottery barn. 5 thumbs down