Superior Essex

-
5770 Powers Ferry Rd NW
Atlanta, GA 30327 - (770) 657-6000
Hours
Chamber Rating
-
Scott Vincent
Jan 31st, 2021 -
James Rim
May 6th, 2019 -
Andrew Johnson
Apr 18th, 2019 -
Mia Trotta
May 28th, 2018 -
Kay Senior
Jun 25th, 2017
Contact Info
- (770) 657-6000
Questions & Answers
Q What is the phone number for Superior Essex?
A The phone number for Superior Essex is: (770) 657-6000.
Q Where is Superior Essex located?
A Superior Essex is located at 5770 Powers Ferry Rd NW, Atlanta, GA 30327
Q What days are Superior Essex open?
A Superior Essex is open:
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Q How is Superior Essex rated?
A Superior Essex has a 4.7 Star Rating from 6 reviewers.
Hours
Ratings and Reviews
Superior Essex
Overall Rating
Overall Rating
( 6 Reviews )
Scott Vincent on Google
It seems that finding out this information should not be a huge issue, right? Just look at the pictures I have submitted via email, return my calls or reply and tell me to go for a long walk; anything would be better than their lack of communication.
I finally reached someone in sales named "Ashley", while she was cold as a dead fish when she answered the phone, I had to dig and ask what her name was (she did not announce herself) and if she worked in Sales. She was so rude that I BARELY provided her for the reason for my call and she blurted out, "We don't sell to homeowners". I already knew that as I had performed extensive research prior to calling them to request information.
While I was in mid-sentence explaining, "Ashley" transferred me to Tech Support, because she was too ride of a person to be professional.
"Ashley" is the face of this company as far as I am concerned, and she is as cold and unprofessional as they come.
"Ashley", if you had given me the opportunity, you would have heard why I was calling to request a minute of someones time, but you were being a rude and miserable person to those around you.
You may be 'Atlanta Natives', but you need some Southern Training in the areas of Respect and Courtesy.
EDITED: I did not stop trying and I was able to contact some GREAT and WONDERFUL Superior Essex managers and caring employees. I received TOP NOTCH Support from them after calling back several more times. I informed them that "Ashley" had acted unprofessional and that she had not treated me with the care reflecting their company (expected) culture; they ALL took it seriously. "Ashleys" manager took time to contact me about the interaction with her and listened to my concerns, all the time creating a bond between us, that was sincere leadership; He advised that he dealt with the matter internally.
If I EVER have need for their product, Superior Essex will be on the tip of my tongue and my first choice!
I am beyond pleased with the company and their Ethics appear to be industry leading!
Changing from a 1 STAR to a WELL DESERVED 5-STAR rsting!

James Rim on Google

Andrew Johnson on Google

Mia Trotta on Google

Kay Senior on Google
Overall Rating
Overall Rating
( 6 Reviews )Write a Review
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