Bluefin Payment Systems

Hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Chamber Rating

3.6 - (56 reviews)
30
9
0
1
16
Read Our 56 Reviews

Chamber Rating

3.6 - (56 reviews)
30
9
0
1
16
  • Nathan Hall

    Had a great onboarding experience and customer service has been extremely responsive. Great fee structure as well. Very pleased overall!
    May 15th, 2021

  • Cliff Mack

    Do not use Bluefin for payment processing. Bluefin acquired the payment processor who handled my authorize.net account for years without a problem. As a result, the authorize.net gateway stopped working. Authorize.net explained that the problem could only be resolved by bluefin. The hold times for technical support are over an hour. Their excuse is that they are backed up. After finally getting through to Bluefin, a month ago, I was told that they would correct the problem. It is still not fixed and my site shopping cart still cannot process credit card payments. If you have time on your hand and a back up source of money, then hire Bluefin, otherwise, choose another company. Bluefin is incapable of handling its client load.
    May 4th, 2021

  • Jeannie Heath

    I have only recently signed up with Bluefin and have had a billing issue from the start. I have spent numerous hours on the phone to get this corrected only to find my service terminated. According to them, I didn't handle it. I don't know what more I could do but to call them each and every month since this started? Not one person ever followed up with me to handle the issue, but every time I had a customer service case opened, it was closed within a few days, leading me to believe that the issue was handled. Am I still waiting for this to be corrected you ask? Why yes, yes I am. They have lost the potential for $12k in income per year, for a $65 dollar bill (total over 4 months - so this is approx. $16 per month) that I followed up on, but they could not resolve. Terrible terrible terrible customer service.
    Apr 24th, 2021

  • Dr. Mary Tseng

    We use Bluefin as part of our payment system and service has been great, we haven't had any issues with communication, payments, or billing. Would recommend Bluefin because they streamline and make things easy.
    Apr 13th, 2021

  • Shauna Guthrie

    Very good rates, integrates with my EHR, and friendly customer service.
    Mar 27th, 2021

Read Our 56 Reviews

About
Bluefin Payment Systems

Bluefin Payment Systems is located at 8200 Roberts Dr #400 in Atlanta, Georgia 30350. Bluefin Payment Systems can be contacted via phone at (800) 675-6573 for pricing, hours and directions.

Contact Info

  •   (800) 675-6573
  •   (770) 399-5566

Questions & Answers

Q What is the phone number for Bluefin Payment Systems?

A The phone number for Bluefin Payment Systems is: (800) 675-6573.


Q Where is Bluefin Payment Systems located?

A Bluefin Payment Systems is located at 8200 Roberts Dr #400, Atlanta, GA 30350


Q What days are Bluefin Payment Systems open?

A Bluefin Payment Systems is open:
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed


Q How is Bluefin Payment Systems rated?

A Bluefin Payment Systems has a 3.6 Star Rating from 56 reviewers.

Hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Ratings and Reviews
Bluefin Payment Systems

Overall Rating

Overall Rating
( 56 Reviews )
30
9
0
1
16
Write a Review

Nathan Hall on Google

image Had a great onboarding experience and customer service has been extremely responsive. Great fee structure as well. Very pleased overall!


Cliff Mack on Google

image Do not use Bluefin for payment processing. Bluefin acquired the payment processor who handled my authorize.net account for years without a problem. As a result, the authorize.net gateway stopped working. Authorize.net explained that the problem could only be resolved by bluefin. The hold times for technical support are over an hour. Their excuse is that they are backed up. After finally getting through to Bluefin, a month ago, I was told that they would correct the problem. It is still not fixed and my site shopping cart still cannot process credit card payments. If you have time on your hand and a back up source of money, then hire Bluefin, otherwise, choose another company. Bluefin is incapable of handling its client load.


Jeannie Heath on Google

image I have only recently signed up with Bluefin and have had a billing issue from the start. I have spent numerous hours on the phone to get this corrected only to find my service terminated. According to them, I didn't handle it. I don't know what more I could do but to call them each and every month since this started? Not one person ever followed up with me to handle the issue, but every time I had a customer service case opened, it was closed within a few days, leading me to believe that the issue was handled. Am I still waiting for this to be corrected you ask? Why yes, yes I am. They have lost the potential for $12k in income per year, for a $65 dollar bill (total over 4 months - so this is approx. $16 per month) that I followed up on, but they could not resolve. Terrible terrible terrible customer service.


Dr. Mary Tseng on Google

image We use Bluefin as part of our payment system and service has been great, we haven't had any issues with communication, payments, or billing. Would recommend Bluefin because they streamline and make things easy.


Shauna Guthrie on Google

image Very good rates, integrates with my EHR, and friendly customer service.


Load More Reviews

Overall Rating

Overall Rating
( 56 Reviews )
30
9
0
1
16

Write a Review

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