O'Reilly Auto Parts

O'Reilly Auto Parts
Yext Power Listing.

Chamber Rating

Verified Member
4.2 - (178 reviews)
112
31
12
1
22
Read Our 178 Reviews

Chamber Rating

Verified Member
4.2 - (178 reviews)
112
31
12
1
22
  • Meg H

    Many years ago I had great customer service at O'Reilly and have been a loyal customer since then. Today I had yet another amazing experience with this location. Juan, Daniel and Brenda truly went above and beyond to assist me. They were kind and helpful and exceeded all expectations! Thank you all so much for your help! O'Reilly has the best customer service!
    Apr 5th, 2024

  • Eileen Bell

    CO provided incredible customer service!!! I will now come to OReilly's because of him!!!
    Mar 26th, 2024

  • Dave Devlaeminck

    Great service, price and what's in stock
    Mar 25th, 2024

  • Troy Felder

    UPDATE: The day after this review, I was contacted by the DM, Danny, and he addressed the situation with Brenda and made it a teachable moment. It's a bottle of antifreeze...and it never should have escalated to his level. I got the impression that Brenda is on the store mgmt team and had the authority to make this right. Danny instructed her to process a refund and write off the product. Easy peasy anti freezy... Yesterday I bought 2 bottles of antifreeze from Brenda at the Buford Highway location in North Druid hills. I told her I may only need one bottle and would return the other. She acknowledged the return policy. I used the one bottle and there was no seal. I thought nothing of it. Come to find out both bottles had no seal. This was not discovered until I tried to return the second bottle at the Peachtree Industrial Boulevard location. That gentlemen @PIB did his job and checked the bottles at the counter. It would have been nice if Brenda had done that. But someone didn't do their job at her location when they went on the shelf or were returned. Now I'm stuck with a bottle I can't use and wanted to use that $15 credit towards an exchange. I. Left without the other items that I needed. I even called Buford Hwy to speak to Brenda and was told that nothing could be done and the items couldn't be returned. I have no reason to open something, attempt to return it, and then take the time to do a survey/review if it wasn't true. What a waste of my time and money (is it really that much for Antifreeze!?)! Next time #NAPAKnowHow
    Mar 7th, 2024

  • Angie Parker

    I really appreciated the persistence on the part of the young man who installed the wiper blades I bought there. For some reason my wipers were a little more difficult to connect than other vehicles. He made it happen on a freezing cold morning. Tremendously helpful, as my old wipers had fallen apart and much precipitation was forecasted. Thank you, sir, for going the extra mile to keep me safe on the road!
    Jan 22nd, 2024

Read Our 178 Reviews

About
O'Reilly Auto Parts

O'Reilly Auto Parts is located at 3395 Buford Highway NE in Atlanta, Georgia 30329. O'Reilly Auto Parts can be contacted via phone at (404) 982-1688 for pricing, hours and directions.

Contact Info

Questions & Answers

Q What is the phone number for O'Reilly Auto Parts?

A The phone number for O'Reilly Auto Parts is: (404) 982-1688.


Q Where is O'Reilly Auto Parts located?

A O'Reilly Auto Parts is located at 3395 Buford Highway NE, Atlanta, GA 30329


Q What is the internet address for O'Reilly Auto Parts?

A The website (URL) for O'Reilly Auto Parts is: http://locations.oreillyauto.com/ga/atlanta/3395-bufo


Q How big is O'Reilly Auto Parts?

A O'Reilly Auto Parts employs approximately 20+ people.


Q How is O'Reilly Auto Parts rated?

A O'Reilly Auto Parts has a 4.2 Star Rating from 178 reviewers.

Ratings and Reviews
O'Reilly Auto Parts

Overall Rating

Overall Rating
( 178 Reviews )
112
31
12
1
22
Write a Review

Meg H on Google

image Many years ago I had great customer service at O'Reilly and have been a loyal customer since then. Today I had yet another amazing experience with this location. Juan, Daniel and Brenda truly went above and beyond to assist me. They were kind and helpful and exceeded all expectations! Thank you all so much for your help! O'Reilly has the best customer service!


Eileen Bell on Google

image CO provided incredible customer service!!! I will now come to OReilly's because of him!!!


Dave Devlaeminck on Google

image Great service, price and what's in stock


Troy Felder on Google

image UPDATE: The day after this review, I was contacted by the DM, Danny, and he addressed the situation with Brenda and made it a teachable moment. It's a bottle of antifreeze...and it never should have escalated to his level. I got the impression that Brenda is on the store mgmt team and had the authority to make this right. Danny instructed her to process a refund and write off the product. Easy peasy anti freezy...
Yesterday I bought 2 bottles of antifreeze from Brenda at the Buford Highway location in North Druid hills. I told her I may only need one bottle and would return the other. She acknowledged the return policy. I used the one bottle and there was no seal. I thought nothing of it. Come to find out both bottles had no seal. This was not discovered until I tried to return the second bottle at the Peachtree Industrial Boulevard location.
That gentlemen @PIB did his job and checked the bottles at the counter. It would have been nice if Brenda had done that. But someone didn't do their job at her location when they went on the shelf or were returned. Now I'm stuck with a bottle I can't use and wanted to use that $15 credit towards an exchange. I. Left without the other items that I needed. I even called Buford Hwy to speak to Brenda and was told that nothing could be done and the items couldn't be returned.
I have no reason to open something, attempt to return it, and then take the time to do a survey/review if it wasn't true. What a waste of my time and money (is it really that much for Antifreeze!?)! Next time #NAPAKnowHow

Business Response on Google Mar 6th, 2024
We are sorry to hear about this situation, Troy. We’d like the opportunity to speak with you further to see if we can make it right. Please don’t hesitate to reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts

Angie Parker on Google

image I really appreciated the persistence on the part of the young man who installed the wiper blades I bought there. For some reason my wipers were a little more difficult to connect than other vehicles. He made it happen on a freezing cold morning. Tremendously helpful, as my old wipers had fallen apart and much precipitation was forecasted. Thank you, sir, for going the extra mile to keep me safe on the road!


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( 178 Reviews )
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