BB&T - Closed

Terri and Doug Chapman _{on Google}

Oct 12th, 2021

This location is closed!!

Heather Matthews _{on Google}

Oct 6th, 2021

Banker Beatriz Sullivan was extremely rude to me. She told me I cannot help you because we are not a call center as if I was stupid and did not know that the local branch was not a call center. She presented with a nasty attitude towards me right from the start and was unwilling to FULLY listen to my needs. Instead of listening to and acknowledging me she talked over me and mocked me. My goal was to try to help my hospitalized father with his business account and she interrupted me when I was trying to explain the situation and arrange for my father to call her directly so he could ask her for help from the hospital because he had been through too much medically to communicate with a random person in a distant call center. Beatriz rudely said to me EXCUSE ME I UNDERSTAND! I said to her No excuse me but you do not understand. Beatriz cant possibly understand what we have been through as a family and her abrupt, unempathetic, and impersonal behavior was extremely rude and upsetting to our entire family. We will be taking my Dads business account elsewhere. Truist as a whole seems to be a BIG MESS! Beatriz did not even give me a chance to explain that I have POA documents for my father. She was rude, ignored me, and mocked me. I was a branch manager for SunTrust Bank for 10 years and business relationship banking was my focus. If I had ever treated ANY customer as Beatriz treated me I would have been in big trouble. Obviously times have changed and the current customer and future Truist customers are not important!!!!

D C S _{on Google}

Mar 27th, 2021

BB&T or TRUISIT is a nightmare to deal with on refinances. They recently up the rates to stop people from refinancing because they can't handle the work. Poor Management is more than likely the cause of this. They actually asked me to seek other institutions for the refinance even know I've been a member for 10 years. Complete Joke!

Adam Byers _{on Google}

Sep 8th, 2020

I had the pleasure of working with Cindy at BBT Truist and har is the perfect person you'd want to help you with bank stuff. She's very knowledgeable and very up front about what you are getting into. I highly recommend any one going here to ask for Cindy