Pep Boys

DeLloyd Voorhees Jr. _{on Google}

Apr 8th, 2024

Very professional experience

Dorothy Louis-Jeune _{on Google}

Apr 3rd, 2024

The service was quick and well done.

V N _{on Google}

Mar 28th, 2024

I had AC issue in my Car and they are unable to diagnosis properly. Very poor service.

Gaby Wilson _{on Google}

Apr 2nd, 2024

I am writing to express my disappointment with the service provided at your store regarding the verification of my car battery warranty. My brother initially called your location and spoke to a gentleman named Mac, who assured him that his car battery was indeed under warranty after checking the VIN number.
However, upon arriving at the store, the same individual, Mac, was unable to locate the battery in the system. This inconsistency was concerning and left us feeling frustrated and perplexed. Upon discussing the matter with the manager, instead of receiving assistance, we were met with questioning and made to feel as though we had done something wrong.
The entire experience was highly unpleasant and did not meet the standard of service I expect from your establishment. I urge you to address this issue promptly to ensure that other customers do not encounter similar difficulties in the future.

DeAngelo Diaz _{on Google}

Mar 30th, 2024

Disappointed. Weve been taking our cars this PepBoys for years, but theyve dropped the ball on us. My wife brought the car in with complaints that the AC wasnt blowing cool air, the engine was overheating and to ask them to check the brakes and rotors. They ran their diagnostics and told us it was an AC fuse, coolant temp sensor, gasket of some sort, and that the brakes and rotors should be redone. First of all they told my wife it was going to be approximately $3,400 to fix everything, but when I called to ask a couple questions they dropped it down to just under $2,000. We paid to have all the repairs done.
My wife brought the car back in to check a tire sensor a day after the repairs and on the way home the car overheated with white smoke billowing in and out of the car with our children in the vehicle. Pep Boys did comp the tow for us back to the shop, which we appreciated, but was the right thing to do considering they fixed the issue.
They then told us it was the coolant hose (why they didnt catch that initially is beyond me), and although they discounted the part (which again I appreciated) it still cost us an additional $500. They told us there was no system damage and that the hose would fix it. Paid, picked the vehicle up and within 15 mins it was overheating again. Took it back and they kept the vehicle for another week and when we called to check on it they told us the engine needed replaced ($6,000 to $10,000) or we needed to get a new vehicle.
Im livid. Pep Boys are the experts. They should have known it was an engine problem from the get go, and could have saved us the money we wasted, the rental cars, the Ubers my wife had to pay for to get around, the time she had to sit waiting for a tow truck and not working, etc. They originally told us theyd refund us $1,300 of our expenses (which I believe it should be a full refund), but then the area director, Edward Boyd, only felt they needed to reimburse us $900 something. Do better Pep Boys. Im not in the car maintenance business, but I am in the customer service business. I cant help but feel if theyd been more thorough we wouldnt have had to gone through any of this.