Wyvern Hotel, Ascend Hotel Collection

J.R. Kennedy

Dec 27th, 2021

Checked-in on Christmas Eve. There were signs around mentioning staff shortages, but the room was OK and cleaned. Roof bar was open on Christmas Eve and one restaurant open on Christmas Day. Returned back after visiting friends to discover room hadn't been cleaned, or towels changes, etc. Called down to lobby to be told they had a "staff shortage" and rooms were only being changed once every two days! Nothing was mentioned at check-in, regarding the lack of room service and the daily rate jumped for the 'holiday. We were able to obtain a few clean towels and packets of coffee, but most begrudgingly.
We stayed here a few years ago and it was worth the 4 star rating. This is a hotel in decline.

Tammy W

Dec 27th, 2021

Christmas dinner was excellently prepared and our server, Cheryl was pleasant and professional. This was our first time at 88 Keys, and we'll definitely be back.

Collier

Dec 27th, 2021

The Wyvern is a great hotel with a great location. Selena made checking in an amazing experience, especially since our booking site accidently double booked us. Nicole was fantastic at the bar downstairs, and was extremenly helpful when my car battery died. The food is delicious! The only thing I wish they had was a gym, otherwise it's an amazing place to stay. We love the Wyvern.