At the Best Western Plus Universal Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Universal Inn will stand out among other hotels in Orlando,FL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Universal Inn will provide you with the superior customer service that you are used to at Best Western Hotels & Resorts.
Q What is the phone number for Best Western Plus Universal Inn?
A The phone number for Best Western Plus Universal Inn is: (407) 226-9119.
Q Where is Best Western Plus Universal Inn located?
A Best Western Plus Universal Inn is located at 5618 Vineland Rd, Orlando, Florida 32819
Q What is the internet address for Best Western Plus Universal Inn?
A The website (URL) for Best Western Plus Universal Inn is: https://www.bestwestern.com/en_US/book/hotel-rooms.10285.html?iata=00171890&ssob=BLBWI0003G&cid=BLBWI0003G:yext:website:10285
Q How big is Best Western Plus Universal Inn?
A Best Western Plus Universal Inn employs approximately 20+ people.
Q What days are Best Western Plus Universal Inn open?
A Best Western Plus Universal Inn is open: Tuesday: 24 Hours Wednesday: 24 Hours Thursday: 24 Hours Friday: 24 Hours Saturday: 24 Hours Sunday: 24 Hours Monday: 24 Hours
Hours
Tuesday:
24 Hours
Wednesday:
24 Hours
Thursday:
24 Hours
Friday:
24 Hours
Saturday:
24 Hours
Sunday:
24 Hours
Monday:
24 Hours
Ratings and Reviews Best Western Plus Universal Inn
Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Stay Safe,Sam JayswalGeneral ManagerBest Western Plus Universal Inn
SAVVY on Google
Phillip outstanding customer service
Business Response on GoogleMar 26th, 2024
Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Stay Safe,Sam JayswalGeneral ManagerBest Western Plus Universal Inn
Jonathan Dvila on Google
It is strategically located, with transportation to the universal park
Rooms: Clean, they have everything basic from an iron to a dryer, it is valuable that it has a bit of a musty smell but otherwise very good
Business Response on GoogleMar 31st, 2024
Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Stay Safe,Sam JayswalGeneral ManagerBest Western Plus Universal Inn
Brianna Berg on Google
When I first arrived I explained how we requested all 3 rooms be next to each other. My step mom had changed her room as hers smelt like moldy food. So when I got to my room, it smelt musty and moldy, there was hair in the tub, as well as grime all around the toilet. They did not clean properly and as a former housekeeper, Id have been in trouble if i left the room this way. Next I asked to change rooms, he gave me another set of keys and the next room was worse. And so much more dirtier. I ended up taking that room and waited for a clean and fresh room to become available. Finally a few days in a room next to my sister opened and it was the only room that wasnt smelly and they made sure to clean it the way it was supposed to be done. Then we were told by the assistant manager we werent renting a room, we were visitors, and as visitors we arent allowed to come in and out of the property that included going to do activities with the children, as well as not allowed to go get the kids food, go get coffee, do anything, we were meant to stay around and not move our vehicles or the slingshots we rented, even though there was 15 of us. Even the staff working front desk sided with us because the assistant manager was wrong on many accounts. I would never stay in this hotel again, it was not clean-sly, nor was it friendly. We also bought the homeless that was close by food and that was ground upon. Crazy how inhumane these workers at this place were.
Business Response on GoogleApr 9th, 2024
Generally we have appropriate guidelines in which we follow in response to guest review. This is a rarity for us to respond in this manner, but we feel it is necessary in this case. The guest and her family who stayed at our property displayed a lack of self awareness, culpability, consideration for the other guest staying at the property, it was as if they weren't aware of their surroundings, they yelled, hurled insults and profanity at one another at the front entrance of the hotel and in the lobby area. The staff continued to be accommodating, polite and provided them with great customer service even though they didn't show the staff respect. The guest and her family were left to their devices, until the third to last day, all 15 members of their party including their kids, gathered in the parking lot and decided they would joyride 2 rented slingshots in the busy plaza, during dinner hours, where cars are entering and leaving, and people walking between the parked cars heading to the restaurants and other hotels. They were asked to stop after they loudly skidded one of the slingshots and left long tire burnout marks near the front entrance. Their party were jumping in and out of the vehicles, one by one and race to the end of the driveway, then race back to the entrance. It was clear they didn't like the fact they were being told no, and felt they had the right to behave in that manner, because as they stated they were entitled. The Police suggested we have them leave the property, but they had one more night, so we allowed them to stay. We have no issues with our guests having a great time and enjoying themselves during their visit at our property; we also strive to resolve any issue that our guests may encounter during their stay, but we can not condone or facilitate actions that become disturbances, nuisance behavior, bring harm to the guest themselves, our other guest at property and non guest. The complaints about the rooms stems from them arriving 2 am to a full hotel, and expecting their rooms to be side by side, but with no prior request, and having separate reservations, we were not able to accommodate all rooms side by side, the next day they complained about all the rooms so they could be moved closer. On the day of checkout the guest and her party left the rooms in disarray, trash and food thrown everywhere, food was smeared on different furniture in the rooms, and food scattered outside doors leading into the hallway; this has been fully document by the property and will be sent over to BW Customer Care.
Evangelist Angie BEE (Da Queen Bee) on Google
Absolutely left a smile on my face!
My suite was large, and clean with comfy mattresses and a ceiling fan over the pull out sofa! Plenty of Room for a wheelchair, odor-free and well-lite.
The carpets are a bit old So I kept on my socks., but at the end of the day my socks were still pretty clean!
Breakfast was hot and that yogurt machine made me fuel like I was dispensing ice cream. I appreciate the extra seeding area and the clean tables.
My visit was a pleasure. I shall return!
Noteworthy details: Even the exhaust fan, c/c went and ceiling
fan blades were clean!
Business Response on GoogleMar 26th, 2024
Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Stay Safe,Sam JayswalGeneral ManagerBest Western Plus Universal Inn
