Turtle Mound River Tours

rebecca luedke _{on Google}

Jun 7th, 2023

We had a great time on the 2 hr public tour. The area is gorgeous, captain is very knowledgeable, and we got to see dolphins and manatees! Would definitely recommend and plan on going again!

Olivia Roberts _{on Google}

May 30th, 2023

I had called in February to make a reservation for a group of 5 for the Family Fun Fishing Tour. This morning I got a reminder email confirming our reservation for today. We arrived 20 minutes early as instructed, and waited until the time we were supposed to leave before I finally called the number in the email to figure out why no one was there. An extremely rude employee answered the phone and immediately tried to play dumb, saying I had no reservation, before she even looked me up. Once she saw it was the fishing tour, she said it was that captain and he no longer works there, so to call him because it's his problem now basically. I called him, he said he left in February and doesn't do that anymore. He was apologetic and felt bad but there wasn't much he could do at that point. I called the company back, and they kept trying to brush me off and saying that she spoke to her boss and they said the down payment had been put in his account and not theirs and basically trying to put the blame on anyone but them. The lady kept saying "I'm just an employee" yet she somehow didn't know how to do her job. She kept saying "my boss this, my boss that" so I finally asked to speak to her boss. Her boss was just as knowledgeable as she was and there was literally a man in the background who sounded half scared telling her what to say to me. She said they no longer offer the fishing tour and that it was all through the captain and not them. I said that I called the number on their website and all of the emails came from Turtle Mound River Tours. The lady kept arguing with me saying it wasn't anything to do with them when I literally went through their company. They finally refunded us and reassured me that it came from the captains account, trying to wash their hands of everything when it was literally all their fault. Highly would NOT recommend, the people are rude and they do NOT know how to run a business.

Anastasia Lucignani _{on Google}

May 25th, 2023

Great river tour! Captain Bill is hilarious, the boat is spacious, the relaxing ride is nice, and you always see dolphins and manatee!!!

Megan McKenna _{on Google}

May 25th, 2023

Amazing experience for our whole group - adults and kids!