Azhar's Oriental Rugs Inc

Gertrudis Quinlan _{on Google}

Aug 21st, 2021

Earlier this year, after watching a compelling video on Azhar's website about how thoroughly and carefully the clean rugs, I gave them a Persian Tabriz rug to clean. When it was returned it was, in a word, ruined. It was no longer a rug with distinct, vibrant colors but one in which it appeared to have been washed in coffee. It now has a brownish, monochromatic appearance. I called Azhar and they picked up the rug to repair. Several weeks later the rug was returned with very little improvement. I had it on my floor for two days and had to take it up. What had once been my favorite rug I can no longer stand to look at. It is now rolled up and I've no plans to ever display it again.
I wrote a personal letter to Mr. Azhar outlining what had occurred and, at a minimum, expected to have the cost of the cleaning refunded to me. He never responded.
So, a word of warning to those considering using this company to clean your rugs. Clearly, some people have been satisfied with their services. Azhar's. But if they ruin your rug do not expect it to be made right. Nor should you expect the courtesy of a reply from the owner.

Bibi Turnbull _{on Google}

Aug 15th, 2021

Very bad experience. I had my mom's rug cleaned by Azhar's and they did not dry it completely. When I finally opened it up it had large moldy spots. It was kept in a climate controlled room so there is absolutely no excuse.I called Azhar's to see if they would reclean the spots and they refused saying it was impossible that there was any error on their part. I have never ever had such an issue with getting a rug cleaned in my life. Maybe the person rolling the rug dropped a drink or food on it or something. Not pleased and would not recommend for rug cleaning.

Robert Ivany _{on Google}

Jan 7th, 2021

Delivery team was exceptional!

Heatherley Peckham _{on Google}

Dec 29th, 2020

I initially had some issues but after some time and patience and coordinating we got everything worked out and all is good. I didn't wish to delete my original post because it was my experience, as it was very frustrating to deal with Jose was good with working with me to resolve any issues I had and was very understanding and attentive. He fixed the problems and I have my rug back clean and nice. The delivery was delayed but only by an hour or so. Not terrible. Thank you.
My original post:Terrible service and communication. My rugs were picked up on 11-25-2020 and I was promised it would take about 10days to clean and drop off. I called after a couple weeks and was told that they would be calling me to schedule a delivery. I never heard back. I called again and was promised again a call to arrange delivery and the reason why the rugs were delayed was because they had to reclean the smaller rug because of pet pee.
That didn't make sense because that rug was in a closed off room and was the only rug that my pets had zero access to. Also there were no pet stains on the hardwood floor under that rug. So I knew that the story didn't make sense. Moving on I did not receive the call on the expected date as promised. I called again and I was told by Jose that he called me and left a message the week prior. That was not true I never received a call or message. I work on call in the hospital for the last 20yrs. I would know if i got a missed call. I called a third time wanting to know where are my rugs arr and if they were actually cleaned. They set up a delivery for weds. They didn't show up at the expected time frame so i called and was told they are 25mins away an hour later they show up. And four rugs are delivered. My most expensive antique Persian Kashan rug is rolled out on the floor and fills the air with a strong mildew smell. I also notice specks of what looks like detergent stuck in the rug all over the rug. I tell the delivery guys and he said to call the company. They left. I opened all doors and windows and plugged in a industrial strength fan to try to rid the carpet and the room of the smell. I called about an hour later and expressed my complaints about the rug. No refund on the damage they won't even take back the cleaning charge that ruined my rug. It smells and there is detergent still trapped all in the rug. What a nightmare. After paying $1,850 to have four rugs cleaned I'm pretty upset with the outcome needless to say. So for any future victims I wanted to report these actions and recommend to anyone considering this company for service to stay away or deal with aggravation and get screwed out of hundreds or thousands of dollars.