Smartstream Inc

( 1 Reviews)
Smartstream Inc
13500 Sutton Park Dr S , Ste 701
Jacksonville, FL 32224

Chamber Rating

1.0 (1 reviews)
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About

Smartstream Inc is located at 13500 Sutton Park Dr S, Ste 701 in Jacksonville, Florida 32224. Smartstream Inc can be contacted via phone at (904) 223-1142 for pricing, hours and directions.

Contact Info

  •   (904) 223-1142

QUESTIONS & ANSWERS

What is the phone number for Smartstream Inc?

The phone number for Smartstream Inc is: (904) 223-1142.


Where is Smartstream Inc located?

Smartstream Inc is located at 13500 Sutton Park Dr S, Ste 701, Jacksonville, FL 32224


What is the internet address for Smartstream Inc?

The website (URL) for Smartstream Inc is: http://www.smartstream.net


How big is Smartstream Inc?

Smartstream Inc employs approximately 20+ people.


How is Smartstream Inc rated?

Smartstream Inc has a 1.0 Star Rating from 1 reviewers.


Smartstream Inc Reviews

Overall Rating

Overall Rating
( 1 Reviews)
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Shelley Farmer
May 3rd, 2013

I have never been treated the way SmartStream treated myself and my team. We had many problems. It took them 2 months to fix a simple printer. After all of the issues I had with them this is the email I received from Bobby Thompson with Smart Stream:
We have some 50 customers and you are the ONLY one that I'm having these communication problems with. Every email from you is in an irate manner. I have yet to receive an email from you in any peaceful manner. The problem is you and your employees lack of IT savy. I see everything going across and all the fixes are so ridiculously simple its embarrassing to address. If the password is correct and the username is correct and we've verified it, is it our fault that the user can't connect through outlook? These are tasks that 9th graders are doing on their own. Your staff is struggling with POP and SMTP.
My staff are all hesitant to help your company because every time they do work, the bill is disputed. Your staff needs basic level Office training if you ask me. I have 50 clients who rave about our service and one who sends irate emails 5 times per day and when we do go out to fix something you feel it should have never been a problem for the user. My employees help less tech savvy employees understand their technology. We cannot mind meld all of our knowledge to your staff. We are not trying to rip you off. We're quite busy.
I have yet to see a task where there has been a failure on one of my tech's side. Every time I have gotten involved, ultimately it's been a misunderstanding or simply something that wouldn't have been a problem for other clients. I guess at all of our other clients they have someone on staff who is somewhat tech savvy and they make it through the basics. I think the problem is that your offices have the least technical savvy staff of any customer we interact with.
All we can do is take your calls and come out and fix these trivial issues as they arrive. I've been in the field for 20 years and supporting small businesses in North Florida the entire time. I have $200M customers who absolutely would not consider doing business with another support company. If we can take care of far more complex environments that for much bigger customers, with the same technical staff and they are ecstatic about our service, I am inclined to believe the problem may not be with our technical staff.
I probably put in 10 hours dealing with the BK problem and you didn't get a bill for one minute from me, yet you paid $500.00 or whatever it was for 10 minutes of their time. We are saving you hundreds of $$ per month hosting the website vs them. If you feel we are charging you too much I think you need to hire another company. I can absolutely assure you that you are going to pay more each month and you won't get the level of response you are getting from us.
Thanks,
Bobby
Bobby Thompson
SmartStream IT Solutions


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