Hand and Stone-San Jose

Adonna Cardoza Huber _{on Google}

Feb 28th, 2024

Love the atmosphere and professionalism. Left feeling refreshed and relaxed. Highly recommend Charlena. Shes fabulous and goes above and beyond to make it an experience

Reet _{on Google}

Feb 25th, 2024

Front desk just cares about pushing the membership sign up rather than how my service was. I was bombarded with sales pitches by the manager and another employer.

Marines Baptista _{on Google}

Mar 19th, 2024

WORSE EMPLOYEES EVER
I have very few good things to say about this place. In December I got a facial and that day they told me that they could put me on a list to inform me of the promotion of two gift cards paying only one. After two weeks I see that they charged my card the price of $129.00 and when I came to complain they told me that it was because I was on the BOGO list. The girls who attend (quite rude) told me that there was no refund and that they couldn't do anything else.
In the end I asked if I could use the cards for products and they said yes. I was able to use the first $129 card in a different location than where they gave me the cards. The second card had to be in the same place where I "boyed" them (San Jos Blvd). Today (March 23) I went to buy the products and they told me that the card was $69 left. I told them that that card was from the December BOGO, and they told me that one card was validated for $129 and the other for $69. What they NEVER told me, they always maintained that the cards were for $129 each.
And they didn't want to accept the card to pay for the products. In the end they sold me the product and the girl's response was "if you want to take it without paying" in a disrespectful way. THE WORST PLACE I DON'T COME BACK ANYMORE.

Jonathan Jung _{on Google}

Feb 4th, 2024

*This review is about management (therapists were great)*
I am currently transitioning out of the military and for some reason a spa is preventing me from fully concluding all my business in the local area.
I went to cancel my membership back in August 2023. It is now February 2024 and I am still being charged monthly membership fees even after repeated calls with the spa and the elusive regional manager (who has no way of being contacted except through messages relayed by a receptionist). I have been assured verbally multiple times that my membership was cancelled and that I would be refunded the months I wasn't supposed to be paying. It has now been almost 6 months. Either someone is lying to me or someone is extremely bad at their job and should probably vacate that job for someone who wants it more.
Final Impressions:
-management is great at apologizing, blaming, and deflecting responsibility.
-bethany gives the best massages