FLB Insurance Agency

Brandy Nieto _{on Google}

Jun 3rd, 2023

Called to receive a quote and the customer service I received was horrible. Im not one to leave reviews, especially bad ones; However, the way they made me feel was worth taking the time to leave this review.
Never used this company as an insurance provider, but based on my 3 minute interaction with one of their agents on the phone. Im glad I dodged that bullet.
* I simply was asking for a home and flood insurance quote. Not sure where the confusion stemmed from. My main concern was not on you denying my request for a quote, but on your choice of words and lack of customer service. Youre clearly the expert in subject matter, and the lack of professionalism speaks highly for your company.
Accountability goes a very long way. Try it.

yaimi chaviano abreu _{on Google}

Mar 5th, 2023

Disgusting customer service. I was their client for the last 4 years and after the hurricane

Maikel D _{on Google}

Jun 7th, 2022

Great customer service