Elmwood Automotive LLC

Lauren Dianna _{on Google}

Apr 1st, 2024

Rude dispatcher. He cancelled on me when I called to ask the status of the tow truck arrival after I had already waited nearly two hours. I called another place in Hartford and they were there in 20 minutes.

Sharron Davis _{on Google}

Feb 6th, 2024

Everyone was super nice especially Sergio. It was a very upsetting situation having to tie my vehicle and the staff were very supportive and kind. Thank you

marilyn ortiz _{on Google}

Jan 31st, 2024

Mason is an amazing person! He helped me with everything I needed. Very thankful with Mason for his service! Very professional.

Meli Bee _{on Google}

Jan 4th, 2024

Sometimes I think people expect too much out of certain businesses. Being in healthcare it's the same way. This shop is great with honorable people working there and of course people are going to leave bad reviews because they're at bad times and their cars have gone to h double hockey sticks. But personally, they went well above and beyond to help me out with my bucket. Chris, Joe, Tito are all great people and were great to work with and really helped me out. I highly suggest this automotive shop for all your body and mechanical needs as well as towing. BTW ladies, there's a very handsome man with daughters who works here. Who's single, yet not ready to mingle. Maybe one of you can change that!

Samira S _{on Google}

Nov 30th, 2023

I had an accident on the road, I moved my car from the road to a road side parking. They took me my car to the garage, even thought I told them to wait for my brother since it was my first accident and had no idea. Then when we asked them to toll it back to my home the same day, they said they will toll to us on Monday morning. Joe looked through all my papers, ID, and talked with my insurance company. They said I would only have to pay 35 dollars out of pocket and the rest was covered. Today when I was waiting for my car, I gave them a call, they said they arent tolling it back bc we have to pay them first in person and show paperwork. The guy on the phone was so RUDE! He started shouting at us then hang up on us. When we called back, he goes he has customers to look over, but we are a customer too! Not only he charges us a lot ($288.95), but also damaged and dirtied my car. At first he said they will take credit or debit card, but then later he goes he wont accept credit or debit, he wants cash. Like seriously?!! I believe the guy we were talking to was named Sergio. The tolling guy kept being rude as well when we told him about this and about their company having technical issues. He goes and tells us he knows everything and he is a close friend of the mayor. So?! Does that mean you get to be hypocrite?!
I got before and after pics of my car. They ran my car from West Hartford to Waterbury, then brought it to Torrington.