Panella's Plumbing

Shea _{on ChamberofCommerce.com}

Mar 31st, 2023

I called Panella's and admitted that I am not the best at explaining heating issues/concerns. I am not knowledgeable in the heating lingo, so I asked to explain what issue I was having rather than saying XYZ is broken, as I am 100% unsure what the issue is. The woman who answered the phone was unfriendly, unhelpful, and asked me rude/condescending questions when I was trying to explain what the issue was. As someone who has 10+ years of experience in customer service, I decided from right there that I was not interested in working with the company due to the first interaction I had and disconnected the call. So Panella's, if you're reading this, please try and remember that first impressions are extremely important, and you'll lose business from lack-luster customer service like you did today.

Kelly M Smith _{on Google}

Mar 1st, 2023

Panella's installed a new toilet in January '22, 7 months later I have a major mold smell and can't see why, soo I find a leak under the floor ging into my cellar, I call them to come fix it and he claims "he didn't install this one"- LIAR!! So I get a bill of $140 for a "reset" of my toilet!!! RESET??? Why afte only 6 months does it need a reset- because it wasn't done correctly the first time!! The receptionist IS VERY RUDE & UNPROFESSIONAL!!! No customer service in that business AT ALL!! DO NOT USE THEM FOR ANYTHING they don't stand behind their work because theres always excuses on their end!!!
NEVER AGAIN Service: Plumbing leak repair

Paul Oliver _{on Google}

Aug 21st, 2022

Great experience. Very happy Services: Toilet installation, Plumbing leak repair

Wendy Markham _{on Google}

Jun 25th, 2022

I own a small business in Enfield. Panella's was used and recommended by the property management. I am responsible for the routine maintenance of our roof top ac unit, which wasn't working well. Panella's was scheduled to work on it, and they claimed that they serviced the unit, but I never saw them, and it wasn't working any better. Their receptionist was rude and I didn't hear back from them for a week after leaving a message a day. I received a bill for the work they claimed they did. They told me that the unit was packed full of dust and work was still needed to get it working again. The receptionist even told me that the crew wouldn't go up on the roof in the heat!
In the mean time, I hired AirServ. They quickly responded to my messages, were polite, and honest. They took photos of the areas that Panella's said they worked on to prove that nothing was done. The ac unit was not packed full of dust. It had a broken fan...that's all. Panella's charged me for many things that were not done, including replacing the 4 filters that they said were packed full of dust. You can see by the photo that there are only 3 filters, and none of them were new. Don't let Panella's scam you too! Contact AirServ. I can't recommend them enough!