Xfinity Store by Comcast Branded Partner

Tonya Godby _{on Google}

Nov 11th, 2021

Amazing Ian was the best he never gave up and got us where we needed to be

John Doran _{on Google}

Nov 8th, 2021

Charged me 400$ and wouldn't tell me why and then they shut my wifi down and now won't reactivate because I gotta wait 7 day for them to refund my money so now I have no wifi until they can send my refund check and this is all Xfinitys mess up customer service is the worst iv ever seen il be looking for a diffrent provider

Shannon Fritz _{on Google}

Oct 12th, 2021

This company will lie through their teeth to get your business. They scam you and cheat you and raise your bills even though they never state it was promotional. They have done this countless times and do not care about you as a client. Unfortunately they know that they are the only company around here that we can use so they just keep screwing you over because they know you can't change services. What a joke of a company.
You would think with how terrible their reviews are they would care even a little but they don't. Typical big corporation that steals peoples money. Just what we all need, right?

Kevin _{on ChamberofCommerce.com}

Sep 18th, 2023

This place is a joke. Specific location at Southwest Plaza in Littleton # First it’s not a corporate store. That’s obvious in the name of this listing but not to most customers. The staff hardly know for to click a mouse, while waiting in line i warranted the girl at the counter basically force this couple to call the 800 number to add a user to their account. I tried to tell her it could be done online but was ignored. During the automated answering process “Hi what can i help you with” The employee -“add authorized user” AI “You can add authorized users in the Xfinity app or online, would you like me to send you a link?” 🙄

I was waiting to pick up one of the new Xfinity Storm modems. I had just got off the phone with Xfinity which was setup for delivery. I was told by the “manager” ha, a cocky punk I’ll get to that in a min, who told me they had one but O had to pay all at once instead of monthly. I said that was fine as long as he had one. He then proceeded to tell me it was $280 for the modem and an additional $280 for the battery - the battery is kind of essential for an advertised “always on” connection I told him i was charged $252 and that was a total one time for everything. He pulled up my account and told me that was wrong i wasn’t getting a battery. At which point i told him i’d get it straightened out and come back.

I went outside and looked it up
Here’s the FAQ
https://www.xfinity.com/support/articles/storm-ready-faqs

Which includes the following:

“Q: How much does Storm-Ready WiFi cost?
A: If you rent an XB7 or XB8 Gateway, you can add Storm-Ready WiFi for $7/month for 36 months or a one-time payment of $252. There is no monthly reoccurring charge.

Q: Are Storm-Ready WiFi and Battery Backup sold separately?
A: No. The Storm-Ready WiFi device and Battery Backup devices are sold together.”

Which is when he got really rude and tried to tell me that was different equipment and could only be purchased online. It says that I’m the FAQ as well” he rudely proclaimed

When in fact it started this:

“Q: Where can I purchase Xfinity Storm-Ready WiFi?
A: When Storm-Ready WiFi launches, it will be available for purchase across all sales channels, including xfinity.com and Xfinity Retail Stores.”

I asked to speak to his manager, he said “you’re not talking to the manager”

I’ve reported to Corporate. I’m guessing they don’t care based in other reviews if this place. Here, The Littleton chamber of commerce and the BBB. I recommend going to the Corporate location on Lakewood. They actually have professional people with some semblance of customer service skills. But unless you have some serious patience and like to pay double for equipment (did i mention they are ripping people off charging them twice?) I’d avoid this place like the plague.

Erica B _{on Google}

Oct 6th, 2021

I have been trying to get help on my bill/plan for over a month. Troy Myers, the manager, told me to email him and he would try to help me. I emailed him two times and received no help, not even an email back saying he wasn't going to help, nothing.
Sadly I had to go in again today because the modem Troy gave me was humming really loudly. I received great help but the older lady next to me was being spoken down to by a thin kid in his 20s with piercings all over his ears. She said, " I don't understand what you are saying, I don't know what that means". He told her in a very loud voice, "I have explained this to you 3 times, it is simple and pretty easy to understand". I just can't believe "customer service " people would talk like that to an elderly woman who is just trying to get help. Shame on him and them!