Regus - Colorado, Denver - DTC Corporate Center III

Phil B _{on Google}

Dec 15th, 2022

STAY AWAY FROM ANY REGUS OFFICE IF YOU CARE ABOUT GOOD CUSTOMER SERVICE. They are a huge corporation that doesnt care about you! I had to cancel our office at another Regus location and use another location because it is closer to our home. It was a pain to cancel and when I did they automatically signed us up for mail forwarding. I talked to 2 ladies at the center and they confirmed no mail was forwarded and that they did not sign us up for mail forwarding. I have a phone call recording from Nov 2 where the center manager is confirming that I should not be charged and she goes in and opens a case for me. Customer service replied on Nov 6. Support replied telling me that I should have let them know sooner and it was too late to cancel a service that was never provided by them. At this time they had just sent an invoice and had not actually charged our card. I submitted another help ticket with customer service on Nov 14 and the company never even responded to me. They charged us for these services today which is November 19. These people will scam you and charge your credit card for services you did not sign up for! If you use them make sure to keep an eye on your statements. I will be doing a chargeback on our credit card. Normally I would go through the company to get them to remove the charge but obviously Regus's customer service is not going to help if they have not done anything for over 2 weeks of me trying to get help. EDIT 11/22/22 THE COMPANY RESPONDED TO TRUST PILOT AND GOOGLE TO TRY TO GET MY REVIEW REMOVED BUT STILL HAS FAILED TO CONTACT ME REGARDING THIS ISSUE. THIS COMPANY HAS TIME TO TRY AND POLICE THE INTERNET FOR BAD REVIEWS BUT CANT SPEND 2 MINUTES TO ACTUALLY CONTACT ME AND ADDRESS THE ISSUE. AVOID THIS COMPANY AS THEY DO NOT CARE ABOUT RHEIR CLIENTS. CHANGED FROM 2 to 1 STARSEdit 2. Th e company responded to this review but still has NOT addressed the issue on the help ticket and responded to me with anything other than a canned message filled with corporate nonsense. Another reason not to use this company. All they care about is themselves and covering their own behinds. They do not care about their clients. For your convenience they will sign you up for extra services. When you tell them a month in advance that you dont need the service, you confirm with their employee that you dont need the service, you confirm with the employee the service was never rendered, but somehow they still manage to charge you for the service. This is not very convenient and maybe you should change your processes. You should definitely change your customer service processes and attitude towards your clients. I use other offices for other businesses and we are finding co working spaces to move to after the other contracts are up. A similar thing happened with this company when we had to move from Indiana to Colorado. They made it EXTREMELY difficult to let us move. They wanted us to pay off the full value of the contract in Indiana. All we wanted to do is move the business HQ from Indy to CO and they saw it as a money making opportunity rather than an opportunity to keep a client who obviously liked the service. I should have got the hint at that time and chose a different virtual office. Please stay away from this company if you can. Find a local coworking space or local virtual office company. Regus is too big and too corporate and does not care about the clients one bit. EDIT 3. They approved our refund after 4 weeks of dealing with customer service but only gave us an account credit so now we owe them a negative amount of money on a closed account. They didnt even refund us the funds so now we have to go back to customer service. This company is so terrible with customer service it is unreal. The lady working at the center even seemed annoyed with her own company. I am doing a chargeback on our credit card tomorrow if customer service does not respond timely (which they wont)

ANDREA LACA _{on Google}

Feb 3rd, 2019

Nice offices.

A Bigger Better Mortgage _{on Google}

Nov 27th, 2018

Don't rent from REGUS! They made three charges to my account for a total of over $4,000.00 for an office I already left last month and turned in the keys.
The guy who showed me the office refused to tell me what the rent and deposit was after I asked several times, he told me it would be on my contract in my e-mail. They also hid in small print the amount for the deposit, they do not give you a 'move in' total on your contract. They also hid the link to the move out guidelines in small print at the bottom of that e-mail, those instructions are NOT on your contract and do not print out as part of your contract. It simply states 'month to month', very misleading. If it doesn't print out on the contract, it's NOT part of the contract.
They also don't tell you that you have to pay for parking, it's not included in rent and they don't tell you how much it will be. It must be in one of the hidden links I didn't see.
They don't want to tell you how expensive it will be because if they did, no one would rent from them, and then once you leave, they'll make illegal charges on your account without your knowing like the thieves they are.

RHONDA Lynn PATTON (Saucyroxi) _{on Google}

Nov 20th, 2018

If not for the bosses, could have been better. They were discriminatory to the non Colorado people who helped open and manage the Place. We were ALL replaced with locals from Denver... Getting fired for being 5 mins late during Blizzard conditions wasn't Fair, nor Right. By the way, Where are My stocks. I bought, Digicon Geophysical corporation??