Banfield Pet Hospital

tony villegas _{on Google}

Apr 8th, 2024

Although it took a while to get answers, the Nurse who helped me, she was very understanding of my situation. And she set my mind at ease.

Manuel Ayala _{on Google}

Apr 1st, 2024

Good attention for animals

R M _{on Google}

Nov 30th, 2023

Everything plus more ... One stop shopping

kulit gina _{on Google}

Nov 23rd, 2023

Banfield will take advantage of you and try and get as much money. We went for neuter procedure today and the girl Stephanie was very rude and continued to lie about going over with me $100 extra for the dog being overweight. She constantly cut me off in our conversation. I will end my membership with Banfield for rude behavior. We took our pets home. Oh and they tried to sell us ablation for $245 where it is only $45 elsewhere. Never again. Rude and poor service! We are taking our dogs out of there. They are very manipulative and lie. No no no no no

Ruba fakhoury _{on Google}

Nov 15th, 2023

DO NOT USE BANFIELD HOSPITAL UPLAND LOCATION! I have pet insurance through this hospital for over a year and a few months ago the primary vet at this location preformed a deep cleaning for my dog under sedation and in the midst of the procedure called me explaining some extractions were needed and gave me a quote for the cost which I approved. When I went to pick up my dog, they tried to bill me an additional $400! Which wad literally double the cost I was quoted so I refused to pay the additional fees that I was not informed of !
Yesterday my dog was attacked by another dog and needed emergency surgery so I called BANFIELD HOSPITAL as thats who my insurance is through and I pay them monthly for this insurance! The doctor on staff was the same doctor that did the cleaning and he refused to see my dog due to the discrepancy we had over the cost of the cleaning! How is that possible? Im paying for insurance but unable to use the hospital? Where is the compassion and care for an animal that has been in their care for over a year? My dog was bleeding and needed surgery and several stitches! The receptionist at the hospital actually made the appointment for our dog and told me to bring him in right away and 20 minutes later called me back apologizing that the vet refuses to see him and referee me to a different hospital that didnt accept the insurance which cost me $2800. SHAME ON YOU BANFIELD OF UPLAND! OUR ANIMALS ARE NOT TO BE DISREGARDED AS IF THEIR LIVES ARE MEANINGLESS! THEY ARE OUR FAMILY MEMBERS AND PRECIOUS TO THE OWNERS!