Service Department at Long Beach Honda

Keith Roscoe _{on Google}

Mar 31st, 2024

As nice as the creature comforts of this space are, the actual maintenance and service of your vehicle will be subpar. For starters, it is nearly impossible to reach anyone on the phone.
Each visit youre provided with a 101 point inspection. I have had those inspections be different from visit to visit with no changes done to my vehicle in the interim. Changes that were previously recommended were all of a sudden fine. Most frequently the air filters which I replace myself at a regular frequency . My vehicle was out of alignment so long that it damaged my tires. I hadnt noticed and after three or four attempts for them to do the alignment they still hadnt solved the problem. The damage done to my tires was also apparently not noticed during any of these 101 point inspections.
After one visit at another garage I have an actual diagnosis and confidence the issue can be resolved.
I purchased my vehicle as a certified preowned vehicle at another dealership and had intended on keeping all of the service records at a Honda dealership. However, after receiving better service at a smaller and much more affordable garage, I will not be returning.