Best Western University Inn Santa Clara

Donna _{on Google}

Mar 17th, 2024

breakfast was delicious

Sudeer N _{on Google}

Feb 26th, 2024

My recent expeirence with Best Western University Inn Santa Clara was nothing short of a nightmare, characterized by deceitful transactions and abysmal customer service. Despite my efforts to communicate a flight cancellation and the need to cancel my reservatiok, the hotel callously charged me the full amount and callously denied processing any refund.
From the outset, I made every effort to maintain clear communication with the hotel, informing them promptly of the unavoidable cancellation due to flight disruptions. However, insead of displaying empathy or understanding, they chose to exploit the situation for financial gain.
This expeirnce has left me deeply dissatisfied and disllusioned with this place. Their blatant disregard for customer well-being and their willingness to engage in deceptive practices have irreparably damaged their reputation in my eyes.
In conclusion, I caution fellow travellers to excercise extreme caution when considering booking with this place. Their lack of integrity and accountability make them unworthy of your trust and patronage.