Verizon Wireless

Pennell Ackermann _{on Google}

Oct 28th, 2021

DO NOT GO TO THIS STORE! We went to get info on upgrading plans and purchase new phones. There were 5 of us waiting outside to get in. An employee came out and said that there was no way that any of us could be serviced. The store had over one hour left before closing. She even told one customer to go to Best Buy. She told me to call customer service which i had already done.

Iris Kim _{on Google}

Aug 11th, 2021

Update: After reading their response, I sent over my phone number. Still have not heard anything back from Verizon after a week. Cant help but think they left the response for their image. Truly fake and unprofessional. I better hear back soon with some actual compensation.
Absolutely DO NOT buy phones here.
They do not have any knowledge about the detailed contract, do not notify you of the correct information, and do not take responsibility for their mess ups. Just obsessed with selling phones.
The manager is extremely irresponsible and the employees do not have any knowledge of what they are selling.
I bought an iphone, and asked them THREE times if it was carrier free, specifically notifying them that I would have to use this phone overseas within a month. PJ, the employee did not notify that there is a 60 day sim lock period at all. He said it was carrier free and it is the absolute same as the carrier free phones sold by Apple unlike other carriers, which was not true. Now I cannot use my phone for a month.
After I figured I cannot use my phone I hardly got in contact with the store. The manager did not show any sign to help out. She did not even apologize. All she said was “we train our employees to notify the details” and “there is nothing I can do about it” and “call customer service”. I had to ask THREE times just to get a specific guide of how I can request an appeal to unlock my phone. She did not have the motivation to help despite scamming me. I called the store as a last resort as Verizon customer service was extremely hard to navigate and the chatbot said it could not help, but I once again had to ask three times just to be assisted.
A simple apology and a sincere gesture of help would have gone a long way. Because they could not compensate nor guide me through, I wanted to refund this phone. But they said they cannot do anything if it goes beyond thirty days even if they basically scammed me.
No apologies, no sense of responsibility. They are desperate to sell thousand dollar phones without knowledge of what they are selling.

jeries J _{on Google}

Jul 7th, 2021

Worst customer service ever, I walked in this morning to get my brand new iPhone exchange since the one I got sent by Verizon was a manufacturer defective phone. I was told over the phone that there will be no charges since the phone is defective, so I explained everything to the guy who insists that I have to pay $50 to get the phone exchange. He didn’t even offer to contact the main office to see or try to figure out what’s going on. I end up going to the one by Steven creek and I was in and out within couple of minutes with the new phone at no charges