Paradise Valley Spas.

Marlana Kenilvort _{on Google}

Jun 1st, 2023

We highly recommend this store. Customer service was top notch! Dan was very attentive and knowledgeable while helping us pick out the perfect spa. Unfortunately, the address we want the spa installed is outside their service area but Randy helped connect us with a Sundance spa store in our area. Thank you for a pressure free no hassle experience.

Andrew Eckard _{on Google}

Apr 25th, 2023

Drove all the way over there yesterday afternoon (Sunday) to a clock that said you were returning at 1030 today (Monday). The hours on your website and door explicitly said you were open until 5pm yesterday. What a waste of time - guess Ill spend my 20k somewhere else.

Traci Prendergast _{on Google}

Jun 15th, 2023

We had an incredibly unpleasant experience with the purchase of our hot tub through Paradise, mainly related to the poorly designed tubs they sell and the subsequent customer service to deal with said tubs. We had a leak in the brand new tub that took multiple repair visits and a lot of follow up on our part to get resolved. And we've recently discovered that the control panel is not sealed and when multiple people are in the tub and water spills over, it dumps into the inner walls of the tub where the water sits. We are told this is how they are designed and to manage the water level based on how many people will be sitting in it. In addition the new cover they sold us is already water logged and showing signs of damage. All of these problems have shown up within the one year warranty. The repairman was incredibly unpleasant, refused to solve the control panel leak issue properly and at this point we are going to fix it ourselves because we are done dealing with this company. Just a terrible experience all around and we're left with a brand new tub that we feel is defective.

Steve Ramsey _{on Google}

Dec 6th, 2022

My life has become a Marin cliche. I didn't just buy a hot tub, but a specific Sundance model called "The Marin". Did you know that there are more hot tubs per capita in Marin than anywhere else on earth? At least that's what I've heard, I can't be bothered to fact check it. But it certainly seems plausible.
I've had the tub for about 4 months which has given me plenty of time to soak in it and reflect on my experience with Paradise Valley Spas. BTW, I get the impression they want you to say "spa" instead of "hot tub". I guess "spa" sounds more elevated. Like, a "hot tub" is a corrugated metal trough that your uncle pours hot water in and invites you to join him.
We first visited Paradise about a year ago. Because of a certain pandemic, delivery on hot tubs, I mean spas, were delayed due to Supply Chain Issues. It took about 5 months for our spa to finally arrive. Oh...get this. It came right during that 110 degree heat wave! I hope the shipping is a little faster now.
My experience with Paradise, Randy in particular, has been fabulous. He knows EVERYTHING about hot t-- spas, and can answer every question you have. He helped us decide which model was perfect for us and what to expect.
After they installed it, I had more questions that Randy was happy to answer. I can't tell you what a great resource he is. Friendly, straight forward and honest. Great experience.
Here are some photos and videos of The Marin on my patio. I seriously love this spa. I use it daily, especially after a workout. It's got great massage jets. Oh, and there is nothing finer than watching the sun rise on a 40 degree morning while sitting in 103 degree hot water.
Highly recommend Paradise Valley Spas. (They're hot tubs.)

Rod Ghilarducci _{on Google}

Jul 19th, 2022

I went in to the San Rafael location for some chemicals and a filter. Ive been having some trouble finding a tricky part, but he pointed me in the right directon. Dan is the man!