Hertz Car Rental - San Jose - Almaden Expressway HLE

Valentina Ocampo _{on Google}

Mar 1st, 2024

The costumer services is amazing, I rent twice
a Tesla and a mini both cars very clean, by doing the process I went to the bathroom and is very clean, good prices!

Yu-Yuan Chen _{on Google}

Feb 29th, 2024

I walked in to the hertz office at 4pm on a Friday afternoon, and the employee told me that they're having a lunch break for another 30 minutes and locked the doors, while they're supposed to stay open until 6pm.

Erick Montes De Oca _{on Google}

Feb 18th, 2024

Terrible description of their available vehicles in their website. Had reserved a Tesla model 3, 4 days prior to my trip. Received a call 1 day prior to my trip that they dont have one. Now I have to wait 7-14 days for my reimbursement. I also asked for a model Y or a Polestar which shows thats they are available on line but in person. They couldnt help me find the vehicles I wanted. Was given a custom service number from their pamphlet and it was a service for an emergency collar for elderly people. After driving in person and getting another number for customer service, my Model 3 was cancelled was guaranteed by the customer service agent that another location had a Model Y. It just happens that they also dont have a Model Y. So now Im waiting on $700+ dollars getting reimbursed. Worst service ever!

Jeanne Miller _{on Google}

Jan 29th, 2024

The ride was smooth, but the service was slow.

Emmily Soumountha (Glen Coco) _{on Google}

Feb 1st, 2024

Absolutely terrible service. My family and I prepaid for a 7 passenger SUV and when we arrived to pick it up we were informed that the vehicle we reserved and already paid for was not available for us. I asked how this could be possible and was told that the car meant for us was sent for service the day before and asked why we weren't notified of this so we could make new arrangements. The representative had no answers for us, did not take any accountability, blaming the employees working the day before and did not even offer an apology. The only solution they had for us was to have us rent a minivan for an additional ~$100. $100 we had not budgeted for. Since it was so last minute and because we needed a vehicle immediately, we were basically forced to take this option. I reached out to corporate with my experience and was sent a generic copy & paste response. We are incredibly disappointed in our experience and will never rent from Hertz again.