Beacon Waterproofing Products

Brian Robertson _{on Google}

Oct 4th, 2021

This is a critique of Lowrys field reps.
The people in the Complex Drive location are professional, friendly, and helpful.
I had 3 decks to waterproof and planned on having the crew on site do the work. Knowing little about waterproofing 2nd floor decks over living spaces I called Lowrys to inquire about products.
They give me the number for Jimmy.
Jimmy came to the site, told me what he wanted to see regarding flashing, told me to get him measurements and hed put in order for materials.
When I did text numbers, two days later he informed me hes on vacation and gave me another rep to call.
Called and texted other rep. No response.
Called store and was given a third person to context.
No call or text back.
Got a call from that persons office with a fourth person to contact.
At that point Lowrys should have had rep contact me.
So I called one of my contractor friends who gave me the number for his guy Minh, who waterproofs all of his decks.. Minh contacted me later that day (Friday), measured on Monday, was making my decks practically bullet proof by Wednesday.
Lowrys reps lost that business and all future business as I found someone who is reliable and believes in positive and prompt communication.
He does not purchase from them.

Gerald Delima _{on Google}

Apr 24th, 2021

Excellent Customer Service

William Osborne _{on Google}

Dec 10th, 2020

Sales reps were great. However the product I paid for was not stocked. I paid for 25 and they only had 19 in stock. Hopefully after they move they will have a better system for tracking inventory.