Century 21 Award

Century 21 award had the listing for my very first place 12 years ago... Good agency efficient, nice escrow services. Recommend!
Nov 30th, 2021

I’ve used this company for 10 years as my property management company, and they have exceeded my expectations and I will continue using their exceptional services. Melissa P. is an outstanding professional and has been proactive and communicates with me about everything as needed/desired. I highly recommend this company, and Melissa, for anyone looking for a property manager who works with you with professionalism and expertise!!!
Dec 13th, 2020

I've worked at Century 21 Award in Mission Valley for 4.5 years. One of the main reasons I stay is the support I receive. I recently went thru the most difficult and emotional escrow of my career and was ready to have a minor breakdown. I'd wake up at night with anxiety attacks as was overwhelmed with how to reign in this out of control transaction. I confided in my manager Dushaun Fairley my struggles and as soon as he saw what I was dealing with, he stepped in and helped me every step of the way until the escrow closed a week later. Every time I heard from the other agent in the party, I asked him how I should respond and he guided me. He attended the final walk thru with me as I agreed to meet the buyers agent and her clients at my listing and he was there to make sure nothing got elevated. Of course with his presence there, it all went smooth and no one got nasty. He told me he would take the unpleasant calls from the buyers agent at any time, relieving me of the stress of knowing I had to take yet another beating from this agent. Of course she never called him and she stopped calling me 5 times a day, but instead reverted back to emails and toned down her nasty attitude all because of her one phone with Dushaun - she saw she couldn't get away with it anymore. Dushaun has my back, and always will and that makes me feel so much relief that if I ever have a situation that is above what I can handle, he is there to help and take away that stress of not knowing what to do. The 2nd reason I love and stay at this office is the fun, diverse group of agents we have and I always enjoy talking to them when in the office. We bounce ideas off each other, and help each other with advice on our escrows. Our office is always there to help another agent - we share and never worry that someone is going to steal our business. I love the sharing nature of our office and it's really helpful to the newer agents as I remember I needed a lot of guidance, tips and ideas for things that worked to find business.
Dec 11th, 2019

Great agents! Had the opportunity to meet with Tiffani, fantastic experience!
Oct 15th, 2019

We were referred by a brother of an agent here. (Mind you he mentions if you have any issues with her let me know) well within the first week we wondered where she was, what she was doing with her time and why are we not hearing from her or getting some options?? I had to put a call in-we started over with her. The whole time we kept hearing “I’m going to go to bat for you and get you the best deal”. The agent knew we had to be out of our property in minimal time so here’s the story. We started I think back in April-Laid it on the table, excellent credit-excellent income,had our own money with possibly some help from parents if they thought it was a good investment. Yes the first two weeks were difficult while we analyzed how much we had of our own without help and some communication (you know simple wants vs needs)We spent countless hours searching as the agent sent us the MLS with our picks, thumbs up and thumbs down. We get 450k is a little limited but we didn’t want to buy something ridiculous and have no life as our first home/investment. The agent never mentioned the agent picks nor did she set up appointments for us to look at properties. We always set it up to go see houses. My fiancé had a bad feeling the whole time but I kept a bandaid on her to keep stress down. On May 5th we found a home SHE suggested we don’t offer too low or the seller would shy away our offer. So we offer 2k off full price (pretty reasonable huh?) we had the inspection done that Thursday am at 10:30...the inspector said we would have it that night or first thing in the am. We get a text that Friday from her asking if we got the report we said yes. Apparently she didn’t have it because my fiancé had to send it to her. That evening she text “who’s available to chat?” I replied I am-I waited for 30 minutes no call then I finally get a ring my phone was in my pocket. I call back she mentions she’s at an expo?!?!? She says we shouldn’t ask for anything on the house to be fixed...the ac, the rotted garage door, the safety electrical outlets, the dryer duct, the privacy wall, the fireplace. NOTHING!!!! She mentioned at the house AGAIN “I’m going to go to bat for you I’m gonna type a request for repairs” etc!!never got that request!!!!! Nothing, I sent an email with concern about the deal, how we offer full price and she doesn’t even mention things to get fixed OH and the original AC unit which we would’ve been ok with...just maybe like 3-5k in credits and we probably would’ve signed up...maybe even less toward closing we had money burning a hole in our pocket. She calls me back “you and your girlfriend (HAHA)-me laughing have dissected this whole process, I’ve talked to my colleagues about you all and you know if you want to take the offer off the table that’s fine this is ridiculous the questions you guys ask and wouldn’t let me represent you and do my job” IS THIS A JOKE!?!? What job? We found the house, you didn’t offer a counter, we offered full price and you call me telling us we shouldn’t ask for anything? What part of first time homebuyer don’t you understand? Well we know why you only helped like NO ONE find a house only helping people sell houses! 10-20 minutes of your time and effort in customer service and you would’ve had an easy commission but you cost us time, money, anxiety, and stress. I can’t believe that miss Lorraine Tapia represents this company!!! This is the last time we will use century 21 and be mindful that she is costing you guys business!!! There is so so much more but man this is all I have time to write. Such a horrible experience with a realtor.
Jun 28th, 2019