Exotic Car Collection by Enterprise

britnee simone _{on Google}

Oct 20th, 2020

Although they have many cars, Lemon Grove has way better customer service. Ethan & Andre were great, Akee was informative and Jamie tried but that little Indonesian lady and Brandon were a turn away. I was going to rent again with them but hurried to take my car back and use their competitor.

Maaz Ahmed _{on Google}

Jan 25th, 2019

Update: in the effort to be transparent, Rachel (new manager) did reach out and apologize to me. She did let me know that Ethan is no longer with Enterprise so I guess that concern is no longer an issue.
The short version: The manager, Ethan Sutton, is extremely unprofessional and damages the brand’s image overall. His assistant manager, Molly, is a one woman show that has to play super hero and fix Ethan’s mistakes. I would avoid this place like the plague unless you get a 100% promise that Ethan will not touch your reservation.
The long version: I setup a reservation back in Feb 2017 for July 2017 to use at my wedding and called twice to ensure that everything was ready to go. Ethan assured me that everything was fine, and got a little annoyed after my 2nd (and finally call) call 2 weeks before I needed the car. Show up the day I was supposed to pickup the car, they have no record of the reservation... evidently Enterprise Exotic and Enterprise car rental share a lot. Only the Exotic staff could access my reservation and no one was there.
Luckily I have Ethan’s number and try calling and texting him. He has an iPhone and I know he’s reading my text but not responding... I finally get a text back after almost an hour of trying to get a hold of him with something along the lines of how he is busy at a wedding... Totally understand, weddings are important, like MY OWN I AM TRYING TO GET TO. At this point I am livid, I paid a premium for this service and did my due diligence to ensure that things are done properly. Ethan can’t seem to understand the fact that I have my own wedding to get to and continues to ignore me. Finally, Molly (God bless that woman) shows up and fixes Ethan’s mess. She admits that she’s the Assistant Manager of the location and that it’s also her responsibility that this whole fiasco happened. Which I must say I disagree with, prior to meeting her in person I never knew she existed. Her and I had never spoken on the phone. Molly generously offers me an upgrade which I decline, I seriously just need to leave to get to my wedding. I do ask her Ethan’s work hours for the following day so I may speak to him. I also text him saying that I would like to speak with him about the whole process the following day and tell him the time I will be at his office. I show up the next day during his work hours and ask to speak with him, Molly is there and informs me that he isn’t in right now and she doesn’t know when he’ll be back, but she can help me. I mean seriously this woman is SUPERWOMAN, her boss doesn’t have the guts to contact me or see me when I show up to speak with him but here she is dealing with everything. She apologizes on his behalf, which I do appreciate but he knows how to contact me directly. Molly then offers to give me 50% off the entire contract amount, which I seriously wasn’t expecting.
I’m honestly shocked by the lack of service provided by Ethan as a manager. It seriously made the whole rental experience a nightmare, I have rented many times in the SD area and always use Hertz instead.