Courtyard by Marriott San Diego Old Town

Laura Payton at check in was very rude, it was almost like she was in a mood prior to use arriving, both myself and my colleague and I were treated very poorly. The information we were given at check in was not helpful and when we asked her to better explain it better she rolled her eyes. This was a staycation and we ended up not even going back later that day.

Worst experience ever for our anniversary. The staff was very nice though.
Here's the list:
1 Too expensive. (Expecting a good hotel).
2 Assigned room stank like cigarrette. Note: a signs outside says smoke free zone.
3 After switching rooms, the new room would not open with new key. Had to get assistant to reactivate key.
4. New room's patio light was out.
5. Room's door didn't close. You had to pull it or push it to close it.
6. Toilet was not clean.
7. Toilet was clogged.
8. A/C unit was too loud when turned on.
9. Bathroom sink was too slow to run water.
10. The bed was squeaky.
12. Pool has spiders close to it.
13. just found out they do room service once a week!!! Guests have to take used towels to the front office to get clean ones!!!!
14. Parking gate wouldn't open automatically when driving out. We had to call the front desk so they'd open the gate.

Be prepared to be yelled at when entering without mask! Not being defiant, just forgot sometimes. Nevertheless, I found the attitude and atmosphere negative/anxious. Hilton Garden is much more spacious & welcoming.

Hello,
It would be nice if people were notified when a reservation was canceled. I booked a room with Courtyard by Marriott San Diego Old Town and was not notified that it was canceled due to a credit card issue. I have anti-fraud on my card and issuer needed to confirm the transaction was being made by me. The only reason I found out was because I called to a change to my room. As a result my reservation went up by $60, which defeated the purpose of early booking. The person I spoke to at the front desk was very rude and stated they could not be emailing everyone to let them know if a reservation was canceled.....ummm I think if a reservation is canceled it's common sense to let someone know or are we suppose to show up to the hotel thinking our reservation is still in place only to find out it's not? This place needs change this.

Horrible service Daniel Wheeler, needed a credit card to process a payment. However He sent an email with no header, no information, and no instructions. Lack of professionalism at its best! needs training on how to properly communicate with customers via email