City Chevrolet

Sales and finance team did a wonderful job getting us the vehicle we wanted. Monica did a great job assisting us and spending the required time to go over figures and finance options.
Sep 14th, 2021

The service representative that assisted at the end was very rude and arrogant. It seemed like he was training a new employee. I normally go to a different dealership to service my car but Courtesy had an immediate appointment available. Needless to say, I will not be returning or recommending this dealership. It is unfortunate that you have selected this individual to train others. He is setting a bad example of what good customer service should look like.
Sep 1st, 2021

The sales representative was very courtliest, well informed of the vehicle I was looking for and even thought you did not have it on the lot, he had one coming soon and was able to sell it. Albert Hernandez is well educated individual and very honest as a sales representative. Gave me time to consider his offer and gave me all possible discount. Thank you Richard A
Aug 29th, 2021

Hi , I must say that Mission Bay Chevrolet is the Best of the Best. I went to 3 other Chevy dealerships here in San Diego and one up the coast. I would never buy anything from those other ones. Here at Mission Bay Chevy I wanted to do business with a Manager and I did , this was Ivan Martinez , straight forward guiding me thru the whole process of ordering my 2022 Trailblazer/ Active. My hat goes off to the Finance Manager Adrian Cordova who is very professional with a great personality/ sence of humor . It was very fast and efficient when it came to signing the documents as it should be but has never been that way for me in the past for my other cars . This was the Best. And I must say the man who who showed us every little feature about this new car was Frank Salgado. I don't see how he knows all these details about all these cars , like WOW ! He is a real gentleman !! So my finale remarks are shop here and assemble your team starting WITH Ivan Martinez. Thanks Mission Bay Chevrolet , from Denis !!
Sep 19th, 2021

Unbelievably poor experience with their Service and their Sales team. Dont buy a vehicle from here if you plan to use them for continued service, as well. Absolutely the worst communication - they Lyfted me to work during scheduled service on a RECALL, but then left me stranded without a ride back to the dealership. Service team didn't return my multiple voicemails, closed at 6, and then Sales staff said they had no way to get me my vehicle. Only solution was to spend $20 on a Lyft from work to home, and then another $25 from home back to the dealership the next morning. Dont plan to use this Dealership again. UPDATE: the Service manager took my issue seriously and seemed genuinely concerned with my situation; he and the GM were both understanding and made things right. I hope this leads to better customer relation control and communication between the 2 departments.
Sep 14th, 2021