Wells Fargo Bank

Farzad Y _{on Google}

Apr 4th, 2024

I walked into the branch on B Ave to transfer my funds from my CD to my checking account. Despite the bank being empty at the time, I was turned away and told that I needed to make an appointment to do that. At their next available appointment, I was informed that since I was one day past the grace period of the CD maturity, there would be a $3000 penalty for transferring the funds out of the CD, even though they were the reason why I missed the grace period in the first place! Not to mention the fact that two different bankers at the La Jolla branch had already assured me that there would be no early withdrawal fees with the CD, and if I even missed the withdrawal grace period and the CD automatically enrolled onto another term, the only thing Id lose would be the accrued interest on the CD. This whole thing sounds like a bait and switch.

Loganus _{on Google}

Feb 17th, 2024

Why in the world, are you not open 7 days a week during BUSINESS HOURS!!!???

Javier Ocampo (kvier) _{on Google}

Dec 21st, 2023

I had an appointment for 9am. when I got there they were not open yet so I went to the 7eleven nearby then when I came back I found out I got skipped. they told me to wait, so I waited like 40 minutes then I was told there was no more time for me and I had to go online to make a new appointment. they didn't even help me make the new appointment.
I had a whole hour window scheduled and they just gave it to someone else then they had no time to help me. I just wanted to open a new account. I feel like they could've helped me, there was like 2 people just there at the counter, no customers. after this experience I can tell I'm not wanted so I won't be coming back.

R K _{on Google}

Oct 6th, 2023

Adrian, the teller, was very professional!
I had a good experience even though it was a simple transaction. I would come here again.

John S _{on Google}

Jul 9th, 2023

While conducting an in-person visit of the bank was a pleasant experience, attempting to reach a specific banker, or banking personnel via email or by telephone is a futile experience.
a. the telephone numbers on signature lines in an email are simply the number to the branch, not the person.
b. correspondence with branch personnel can go days without a response... for example I sent an email on a Monday to a banker I've been working with at the branch, it's now 3 days later on Thursday and still no reply to a simple inquiry.
c. the KTS (key telephone system) is ultimately programmed to not permit a phone call to go through to the branch because no one picks up the phone. upon dialing in, a caller can choose to speak to a banker, but the phone rings endlessly until the KTS prompts to use automated service or continue to hold. upon continuing to hold the phone again rings... but personnel do not pick up and the KTS essentially fails, not permitting the caller to remain on the line only providing automated service options and a recording "the bankers at this branch are busy helping other customers and cannot take your call at this time" which is essentially complete bulls--- (I've attempted to dial the branch after being in the vicinity and witnessing low traffic and still no one picks up the phone, it's just deliberate)
Again, while the folks are very pleasant in-branch, do not expect to maintain a relationship, or receive any timely follow up if you need to actually contact someone outside of person to person i.e., over the phone or via email, it's a frustrating experience. You've been warned.
Update 8/9/2023 after reaching out to WF per Dillon's response below, ultimately this was a complete waste of time capped off by a form letter from their "Line of Business" team... essentially, they're doing nothing other than blowing smoke up a consumer's arse. It's hilarious that people are being paid to do this. Just don't do it, don't bank with Wells Fargo, just go somewhere else, the bank's professionalism is pathetic.
Email Excerpt -
"We hope this email finds you well. We wanted to reach out in response to the concerns you raised about the delay in our branch banker's responses through phone and email and concern about our phone system. Your feedback is important to us, and we would like to sincerely apologize for any inconvenience this has caused.
We take great pride in providing excellent service to all our valued customers, and it's disappointing to hear that our communication channels have fallen short of your expectations. Your positive experience during in-person interactions is a testament to the quality of service we aim to offer, and we assure you that we are committed to addressing the issues you've encountered.
We understand the importance of timely and efficient communication, and you deserve a quality financial relationship and excellent service. Each experience we share with a customer is an opportunity to demonstrate our commitment.
Thank you for bringing this matter to our attention, and we genuinely appreciate your understanding. We value your business and look forward to serving you better in the future.
Case status
We have closed the case..."