Wells Fargo Bank

Gloria H. _{on Yelp}

Nov 30th, 2022

Capitol Mall Wells Fargo has validated parking, no LONG lines or waiting!  In a scheduled appointment, my new personal banker was attentive, applied extensive expertise, provided excellent customer service and care.  I was able to accomplish notarized documents, remove and update accounts, start a a 13 mo CD, review my account options, transfer money to others and consolidate my accounts.   Hoda walked me over to the teller and assisted what needed to be done.  Nice to see so many languages available among staff.  Only this branch, and the service I consistently experience there, is why I continue with Wells Fargo.

simone johnson _{on Google}

May 23rd, 2022

The worst experience ever at this location!! Today 4/29/22 how are you going to have 8 people in line and only one checker. I just spent my whole 30 minute lunch inside because they have one teller the district manager that set in the office acts like she is above helping do anything when it comes to helping people get their business matters situated. Usually they are on point but there were a lot of mad individuals at this location today. They need to get it together.

Brian Jacobs _{on Google}

Mar 17th, 2022

Susanna is very rude and makes fun of disabled people. DO NOT GO HERE.

Jordan Mugford _{on Google}

Jan 30th, 2022

Edmund was friendly and helpful. However, when Susanna tried to "help me" with my overdraft fees she interrupted me several times. I was told on the phone that I wouldn't be charged anymore fees. But Suzanna didn't want to reverse any of them, regardless of me having proof that the lady on the phone said I wouldn't be charged anymore fees. So frustrating. There will be less food on the table for my wife and 4 year old daughter because of this. Another greedy corporation trying to kick you while you're down.
Oh, they are also understaffed so expect to waste a bunch of valuable time waiting in line.
SUSANNA the "manager" WAS INCREDIBLY RUDE. DO NOT GO HERE OR OPEN AN ACCOUNT HERE.

Yvonne F. _{on Yelp}

Nov 15th, 2021

We've been customers of Wells Fargo for more than 20+ years.But today's appointment with Royce Blando was more than Outstanding!  He showed that he cared about us as family than just everyday customers.  He took the time to open a new checking account and savings account.  My husband had a difficult time doing online banking just to check his deposits.  Royce took the time to help us set up our online account.  After my husband had such a horrible experience at the Wells Fargo on Freeport Blvd, he didn't know if anyone would take the time to help him. Please give Kudos to Royce Blando.