Enterprise Rent-A-Car

Martha Borjas _{on Google}

Feb 28th, 2024

Very good service

Vipin Arora _{on Google}

Jan 19th, 2024

We needed a rental for more than a month due to our car in service center.
The insurance booked with this location.
All cars here at this location are torned off and in bad condition. Breake issues, AC leakage, oil not changed for long time, with minimum 40/50/60 thousand miles on them.
We were in a Car for a week which had suffocating smell and smell was getting stronger as we drive more. Still we tried to drive that car for a week (by keeping windows down, keeping coffee beans in it and what not). Branch manager told me that i m a picky customer as a response, when i tried to exchange that car.. It was VW Atlas, plz give me the same VW atlas in good condition and i will drive happily. Its not abt being picky, its abt the condition of your cars. You guys are giving trash cars with 60K miles and with issues and than put blame on customer that you are picky.
Another comment given by the manager was - its a rental, you are not buying the car..if its rental do you expect me just survive with anything you give. You are not renting it for free.
Enterprise has no respect left for the customers, its just worst company to deal with.
People reading my review...if you try to exchange car from any other enterprise location (except the one you rented) you will get these scripted answers from everywhere..
" we are out of cars", - ---although customer care tells you that location has plenty of cars of same category you are trying to exchange. Still they bluntly say they are out of cars, and you can see many cars in the lot yourself.
Another scripted answer "the cars in the lot are for our customers", --- are we not enterprise customers, if from different enterprise location?
Another one here "only car we can offer is economy" etc. - once they get to know you are driving 7 seater, they will offer you smallest car to put you in tuff spot.
Then why enterprise market that customer can exchange from anywhere in US from our any location. When their practices sounds totally different.

Krunal Patel _{on Google}

Nov 30th, 2023

Terrible lot. No parking available. Vehicle choices were subpar. Every car that was offered had the gas tank light on! Was also offered a Tesla with 13 mile range on it..