Semper Solaris

Michele N _{on Google}

Feb 26th, 2024

Horrible service.
They may be great during the sales process but beware if you ever have a problem they will NOT help you.
I called on Feb 13 to get help, my solar has not produced for the past 2 months. Let me add we have only had the system for 8 years. I was told I could not be helped, I had to open a case and wait 7 to 10 days to be called back. During my 7 to 10 days Ive called back four times and still received no help. Each time I called I was told I would have to open another case and wait another 7 to 10 days for someone to call me back. Today was my 10th day and surprise surprise no call. I would never recommend this company.

Allan Tan _{on Google}

Feb 23rd, 2024

Great solar company. Customer service is awesome. Military friendly, as well.

Loreen Hasenin _{on Google}

Dec 28th, 2023

Great company , very knowledgeable and helpful sales person . I met with Rhami and he advised me every step of the way . So glad I decided to add more panels as my bill has dropped considerably . They were very punctual and considerate throughout the whole process. I would definitely recommend Semper Solaris .

Andy Stockglausner _{on Google}

Dec 12th, 2023

Ive put off writing this negative review for a while now hoping that things would get better. First, everyone Ive dealt with at Semper Solaris has at least been nice, but it just doesnt make up for the disorganization and utter lack of communication. The Marine Corps motto is Semper Fidelis. Any Marine would know the company was founded by a Marine by its name, Semper Solaris. Im also a Marine, just like their founder, and the fact that they associate their name with the Marine Corps is actually a bit insulting to me as a Marine because everything has been so bad.
Initial Expectations vs. Reality: Despite a promise of a few months for the installation of 3 Tesla Powerwall batteries, the process extended to over a year and a half. This significant delay, seemingly unusual compared to other customers, was exacerbated by a lack of clear communication and updates, which I often had to initiate.
Mismanagement of Existing Systems: My existing commercial Generac generator, which I explicitly requested to remain unchanged, was altered during the installation. This modification has compromised its functionality, including its ability to charge my cars, contrary to the assurances given by the sales representative.
Installation Issues and Lack of Consultation: The installation process involved significant changes to my property, including moving my electrical panel and car charger, without my prior knowledge or consent. These major alterations were done despite my garage being finished with custom cabinets, and had I been consulted, I would have preferred the equipment outside.
Disregard for Customer Preferences and Belongings: The installer made unilateral decisions regarding the placement of the third battery and removed a $400 Sense energy monitor without my permission. This action, bordering on misappropriation, was followed by misleading and inconsistent information regarding its whereabouts and return.
Poor Post-Installation Communication and Service: Follow-up interactions have been marked by discrepancies and a lack of accountability, with documents being provided post-installation and not reflecting agreed terms. There is also a palpable sense of these issues being recurrent and familiar to the sales team, though not explicitly acknowledged.
Overall Impact on Trust and Satisfaction: As a fellow Marine, I find the level of service and the handling of this installation by Semper Solaris deeply disappointing and contradictory to the values associated with the Marine Corps. This experience has significantly eroded my trust and satisfaction with the company.
Final Assessment Run Away
If you are looking to have a solar system or Tesla batteries installed, I have to tell you in no uncertain terms, find another company besides Semper Solaris. There are too many companies out there to risk having an experience like mine.

Tim Dean _{on Google}

Dec 8th, 2023

Installation crew were great but had a delay on a service issue regarding the reporting the solar from my system to Mysunpower. Took a couple weeks to get it fixed