Hertz Car Rental - Pleasanton - Hopyard Road HLE

Jan Cordes _{on Google}

Apr 2nd, 2024

Caleb was extremely nice to work with.

D Tam _{on Google}

Mar 29th, 2024

Josh was very attentive and friendly. He seems to be actively addressing the concerns from previous reviews.

Audrina N _{on Google}

Feb 8th, 2024

If I could put negative stars I would! Without a doubt the worst rudest incompetent service at a car rental dealership. I will call out Arianna for her attitude and crystal as a close second for incompetence. Argued with me about the rate (reflected on an email) and added extra charges for insurance and told me there was no way to remove - surprise, 2 minutes later it was removed.
Asked me to sign - I said what am I signing? That youve inspected the car..erm, I didnt.
Forgot to return my passport.
Had no idea when she wa done because she didnt say youre done.
Asked me if Ontario was the country or the state
STAY AWAY !!!

Ramkumar Nachimuthu _{on Google}

Feb 3rd, 2024

Not recommended. Hertz, you provided worst(life threatening) mini van. I rented 7 seater at Pleasanton CA on 12/22/2023(As per your website vehicle will be highlander or similar). But i got soranto which is not enough for luggages. So we decided to upgrade vehicle. Hertz Pleasanton CA asked us to go to Oakland CA airport and upgrade it. We upgraded Honda odyssey. But that mini van had so many problems. There was huge noise while running car and while applying brakes, vehicle was rattling. Back lights in cabin were not working and driving condition was bad. So i called support and they towed vehicle and asked me to get new vehicle in LoS Angeles Airport.We got struck at airport for replacement vehicle for more than 6 hours without water and your staff says not vehicle available. Family also got struck in hotel. No proper customer service support also. After that we got 5 seater only and we only searched vehicle in hertz parking lot and found another 6 seater. Hertz Ruined our entire vacation. Very worst service. Lot of money waste due to plan change and mental pressure. Also Pleasanton CA location, they didnt hear properly on our issue and your manager also not in office. Do Not RENT car in HERTZ.
Update: I contacted hertz customer service many times. Not getting any proper response and this office also. One of the Very Very worst rental service.