Bjm Construction

Two No Call / Now Show. Anybody would be fired. These guys should be shut down. Never use Lowe’s or any of their installation services.
Sep 1st, 2021

Great experience going into their store and working with them. Thank you!
Aug 25th, 2021

Aug 20th, 2021

DO NOT PURCHASE CARPET INSTALLATION FROM LOWES I purchased carpet & installation from Lowes on 5/1/21. BJM Installation Services was subcontracted to install. It has been nothing short of a nightmare. In June, BJM Installation Services messed up the install and only completed half the job. No problem, mistakes happen, I'm a reasonable person. BJM Re-ordered carpet and scheduled me for 8/9 @ 8-10AM. INSTALLATION DAY ONE 8/9 @10AM, BJM: "Sorry the installer is running late from his last job. He'll be there before noon." 8/9 @ 12PM, BJM: "The installer is still running late, he needs to finish his last job. He'll be there from 1-5PM." 8/9 @ 5PM, BJM: "So sorry, he'll be there 8/11 from 8 - 10AM." INSTALLATION DAY TWO 8/11 @ 10AM, BJM: No call, no show. 8/11 @ 4:45PM, BJM: "SO SORRY. He'll be there tomorrow, I promise!" INSTALLATION DAY THREE 8/12 @ 5PM, BJM: No call, no show. I waited and tried calling them the ENTIRE day. They have some "virtual receptionist" service kick in around noon where they can just ignore calls and have a third-party relay messages. I'm calling Lowes Installation Support and they can't even get ahold of them. 8/16: I leave another message for BJM, no response. 8/17: I leave another message for BJM, no response. I call Lowes to escalate the issue. Lowes gets ahold of BJM and says that someone from BJM will reach out to me. SPOILER ALERT: They don't. 8/18: I leave another message for BJM, no response. I call Lowes again to escalate, and they basically tell me they can't do anything. 8/19: I get ahold of "Miriam" at BJM. I tell her that I'm extremely frustrated, and I have done nothing wrong. She puts me on hold for a while when the manager, "Hazel" tells me that I'll have an installer tomorrow from 8 - 10AM. INSTALLATION DAY FOUR 8/20 @ 10AM, BJM: No call, no show. I call Lowes, they tell me that technically my appointment is from 8 - 12PM. I patiently wait. 8/20@ 12PM, BJM: No call, no show. I call Lowes and they tell me that they can't do anything. This company is the absolute worst and Lowes should be ashamed to have BJM Installation Services as their carpet installer. You want to see something funny? Google their website. Their website is littered with statements like: "WORLD-CLASS CUSTOMER SERVICE" "GREAT COMMUNICATION" "Recipient of the Lowe's Gold Level of Achievement Award"
Aug 18th, 2021

Apr 4th, 2021