Play it Again Sports

V S

May 10th, 2022

The workers don't want to leave from behind the cash register and when asked a question searching for a specific item I was told that's all they got, Good thing I spent another 2 minutes searching the store myself and found what I was looking for, next time I'll go across the street to big 5, so I don't Interrupt there conversations.

Coffi Salonen

May 10th, 2022

I absolutely LOVE this place. It's my first stop when looking for sports gear for me 4 kids. They offer new and used merchandise. They also have a trade in program for store credit.
I have to share my recent experience. Something minor happened...a miscommunication issue during the busy holidays. Staff was busy, I was busy, etc. Anyways, I was able to speak directly with the head manager Brian and he helped resolve our issue. He went above and beyond and totally reassured my faith and trust in their store. Afterwards, I felt valued and appreciated and heard as a customer. After seeing how this was handled, I will always continue being a customer of theirs.
In my opinion, things and situations will come up everywhere. It is how thi gs are resolved that matter the most to me. There were no hard feelings, noawkwardness, and I definitely will be back and continue to recommend this business to ALL of my friends.
Thank you so much Play it Again in Pasadena.