Premier Care Dental Group

( 216 Reviews)
Premier Care Dental Group
310 South Lake Avenue
Pasadena, CA 91101

Chamber Rating

Verified Member
3.8 (216 reviews)
128
24
4
6
54

About

Premier Care Dental Group

Contact Info

  •   (626) 747-7855

QUESTIONS & ANSWERS

What is the phone number for Premier Care Dental Group?

The phone number for Premier Care Dental Group is: (626) 747-7855.


Where is Premier Care Dental Group located?

Premier Care Dental Group is located at 310 South Lake Avenue, Pasadena, CA 91101


How big is Premier Care Dental Group?

Premier Care Dental Group employs approximately 20+ people.


How is Premier Care Dental Group rated?

Premier Care Dental Group has a 3.8 Star Rating from 216 reviewers.


Premier Care Dental Group Reviews

Overall Rating

Overall Rating
( 216 Reviews)
128
24
4
6
54
Write A Review
Rachel Kolyer
Nov 4th, 2021

This place is a SCAM! Don't go here. The service is terrible, the actual dentists for the most part are pretty condescending when speaking about your teeth/care. Ghaiane in billing has made is next to impossible for me to get ANY insurance approval for emergency care and instead would prefer to be a cash cow and cause me to run up my credit card rather than PROVIDING PROPER DOCUMENTATION TO MY INSURANCE TO GET MY NECESSARY CARE. Then gives me the run around. I have been dealing with trying to get emergency root canals and they prevented me from getting that covered by insurance. THEY DID NOT EVEN CLEAN MY TEETH BEFORE I WENT IN FOR THE ROOT CANALS AND NOW HAVE SEVERE PAIN THAG HAS BEEN UNTREATED for months that I have been calling and begging insurance to let it get taken care of and insurance told me its up to the dentist to provide documentation supporting my case. Clearly they did nothing of the sort and are just waiting for me to be in so much pain and go more into debt for the treatment I am already covered by insurance for. This place is horrible and Their communication is atrocious. They never call back or email the paperwork they say they are going to. Calling a medical lawyer to see the next moves but this place should not be in business


Andrea McCraw
Nov 3rd, 2021

This place has the most disrespectful staff I've ever been to.. Today, in was told im complaining because she did want to break down the information to me.. They are nasty and rude, now, I will say, the Drs. Are good, but you have to get past the rude people.. This is not the first time I've been talked down to by the staff.
I've asked to talk to a supervisor and she was disrespectful too... Not a "I'm sorry you feel this way" how may I help you...
I will not be going back...


Bella fernandez
Nov 2nd, 2021

Know before u go. Most staff is nice but if you are even running a little late they call to complain. But yet they make you wait and don’t respect your time. Receptionist needs to learn to multitask. Financial dept is BAD. They have some staff that are rude and condescending and one who is nice and seems to actually care. Overall dental service is good but customer service sucks


L A
Nov 1st, 2021

the place is not recommend as my 2 years experience. not professional, not well communicated and many more..... suffered enough from the treatment..... baaaaad prognosis.
I paid all out pockets years ago.
After 2 years I get a bill of 600$ from primer.
I checked with insurence the total out of pocket was 1100 for 3 different treatments. I paid 2300$ to Priemier dental care all total. They add unnecessary money. I changed this provider. The out of pocket become less with sane insurance.
I had appointment for my son at 8 am and the day before at 5pm they call and say appointment shifted to 8:15am and as soon I arrive the facility they say they have an emergency and shift the appointment to 9am. The kids school and the parent work was affected due to same and the receptionist started shouting at the parent when the orginal schedule was at 8 am printed on a paper and given by them. I always arrived 10 minitues before the appointment but the doctor never saw the patient until another 45 minitues! And later they came and said wait another 45 minitues….Unbelievable services and providers. No value for people time or services.


Elias Bonne
Oct 24th, 2021

I was deceived by Gaiane their main "Treatment Specialist," like it's happened with other's HERE! She made me believe I was getting a big discount for the Treatment Plan I NEEDED 4 Periodontal Disease. AND she offered to INCLUDE a Deep Cleaning WHICH was NEEDED B4 having Osseous Surgery. She was trying to GET me to take out a loan for $6000 & at that time Dr. Khabbaz walks into her office, stating she wanted me to get SOME Stay Plates ( Interim Partials) TOO! AFTER she left I said I'd do IT, IF they included them too. She offered the Deep Cleaning at first, cuz I insisted I was going to hold off 4 a while, UNTIL I got SOME $$ I was expecting! THAT plus ALL the $$$ she was saving ME where her bait to GET me interested AGAIN. She said she'd have to GET IT approved by THAT Dr. cuz she was the owner! That she wasn't SURE she'd do IT, SO she got UP to go ask. WHEN she came back she said the owner liked me & wanted to HELP me OUT & she'd agreed! THAT she wanted to help me GET my teeth fixed & THESE were her exact words as WITH the Deep Cleaning. SO I signed UP ONLY under conditions THAT they'd INCLUDE the Deep Cleaning & Stay Plates. BUT later she added the Deep Cleaning & Stay Plates on the Statement! I actually GOT charged 4 THESE, unlike WHAT the spoken agreement had BEEN. Gaiane was SO deceiving THAT I didn't check the Statement till IT was TOO late! Once she GOT her DEAL with ME I noticed HOW she wasn't SO nice AFTER. SO IT seems IT'S true WHAT other's write HERE ABOUT them, JUST being interested in a Profit! Dr. Khabbaz seemed ALRIGHT AT 1st THOUGH. BUT when I brought UP HOW I had BEEN tricked by Gaiane she wouldn't acknowledge IT. I spent 6 + months giving IT the benefit of the doubt to NO avail! EVEN though she MADE me believe she cared ABOUT my dental health WHEN she SAID I could HAVE my Perio Maintenance DONE THERE. I WAS supposed to have started IT in February OF THIS year BUT INSTEAD she jeopardized my dental health OVER dishonesty. I asked to be credited 4 the Deep Cleaning & Stay Plates which was $1200. THEIR Controller Andres is in ON IT TOO, which U figure he'd be, once U meet him! WHEN I brought IT UP to her, SINCE she'd have LAST say, she pretended she didn't deal WITH $$$ part at ALL. Gets worse THOUGH! Gaiane started acting peculiar WHEN I brought ALL THIS UP, as IF I was in the WRONG & didn't appreciate, ALL she'd DONE 4 ME. WHEN ALL 3 of us met in her office to GET clarity she denied EVER offering a Deep Cleaning WITH the Treatment Plan! AND the owner acted like she didn't remember TOO well, ABOUT the Stay Plates. Gaiane threatened she was going to write SOMETHING on my file SO I wouldn't be a patient THERE ANYMORE! She ended UP doing JUST THAT too. WHAT I don't appreciate ABOUT Dr. Khabbaz THOUGH, is how she compromised Dr./Patient Relationship OVER a Wrong! EVEN when I pleaded her to DO RIGHT thing, AFTER Gaiane arranged ME not being SEEN THERE anymore, for AROUND 6 months, UNTIL I was officially removed 4 "failure to communicate right" earlier THIS year. Claimed IT was "Out Of Her Hands" & NEEDED to look AFTER her staff. ANYWAY when the owner wouldn't SEE to ME being credited for $1200 I EVEN went down to NOT include the Deep Cleaning, WHICH THAT Gaiane was denying NOW! I figured she should AT least honor $700 for the Stay Plates WHICH she wouldn't EITHER. Claimed she couldn't, LIKE it was out of her hands OR something. SO I ended UP forgiving her 4 IT BUT LAST straw was WHEN she wouldn't LET me back in AFTER Gaiane had ME withdrawn FROM THERE! AFTER we had THE meeting & I tried MAKING peace with Gaiane she was bitter LIKE she was in the WRONG & wouldn't admit IT. She had suggested to the Dr. THAT I'd be banned BUT the owner wouldn't HAVE IT yet! After THAT she resented OUR patient/Dr. relationship IT seemed, cuz she wouldn't say Hi WHEN I was THERE. Wouldn't EVEN look AT me like she was guilty! BUT after I found OUT I wasn't getting Treatment NEEDED, THAT I made owner aware OF she DIDN'T intervene as she SHOULD OF! INSTEAD she gave in to the whims of crazy Gaiane WHICH I believe isn't Ethical.


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( 216 Reviews)
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