La Quinta Inn by Wyndham San Diego Oceanside

( 374 Reviews)
La Quinta Inn by Wyndham San Diego Oceanside
937 N Coast Hwy
Oceanside, CA 92054

Chamber Rating

4.1 (374 reviews)
169
117
47
20
21

About

La Quinta Inn by Wyndham San Diego Oceanside is located at 937 N Coast Hwy in Oceanside, California 92054. La Quinta Inn by Wyndham San Diego Oceanside can be contacted via phone at (760) 450-0730 for pricing, hours and directions.

Contact Info

  •   (760) 450-0730

QUESTIONS & ANSWERS

What is the phone number for La Quinta Inn by Wyndham San Diego Oceanside?

The phone number for La Quinta Inn by Wyndham San Diego Oceanside is: (760) 450-0730.


Where is La Quinta Inn by Wyndham San Diego Oceanside located?

La Quinta Inn by Wyndham San Diego Oceanside is located at 937 N Coast Hwy, Oceanside, CA 92054


How big is La Quinta Inn by Wyndham San Diego Oceanside?

La Quinta Inn by Wyndham San Diego Oceanside employs approximately 20+ people.


How is La Quinta Inn by Wyndham San Diego Oceanside rated?

La Quinta Inn by Wyndham San Diego Oceanside has a 4.1 Star Rating from 374 reviewers.


La Quinta Inn by Wyndham San Diego Oceanside Reviews

Overall Rating

Overall Rating
( 374 Reviews)
169
117
47
20
21
Write A Review
Diana Llamas
Dec 31st, 1969

Dear La Quinta Inn,
Our experience at this location was unsanitary. I notice the concerns of COVID-19 posted on your website and your hotel entrance. However, the same did not reflect the same inside the room.
Unsanitary Conditions:
1. My bedsheets had hair on it (clearly the sheets were not changed)
2. My dad's bedsheets had orange crust and light yellow stains (clearly the sheets were not changed)
3. A "clean" towel had black smudges on it (possibly mascara)
4. Our microwave had pieces of food in it - I cleaned it myself (nor did it work on top of that)
5. Popcorn, price tags, a no-smoking hotel sign, and papers were piled on the floor behind a gap between the wall and the dresser. This was discovered when plugging something into the outlet nearby. I was just waiting to see a mouse pop out beneath all the mess.
Before we settled in, I called the front desk telling him of the situation and he apologized and said he wasn't sure why it would have been this way as his notes showed it was cleaned. I asked to changed rooms and he agreed. In the new room, the beds didn't have any noticeable stains, hair, or crust-like markings like the other beds. However, the bedsheets & pillows were excessively wrinkled as if someone had already been laying there overnight. Later, I found what looked like sock lint at the foot of my bed and black smudges on a towel that appeared to be mascara markings.
I explained our experience to the next person on shift the next morning when checking out and showed her the pictures. She apologized without resolution.
This is a prime example of a hotel that has a poor system. People can lose jobs as guests are being lost to a competitor. Some employees might pin their faults on others and not take any accountability. But really, listen to your guests. People travel from all over the world and just want a CLEAN and COMFORTABLE place to stay. We don't want to have to deal with all these issues that could have been avoided if the hotel had a system and followed it to ensure everything flows.
I do not wish to stay the night at this place again and am requesting a refund.
P.S. Manager Jennifer, or assistant manager Chris, I will be waiting for your phone call.
Respectfully,
Diana
_______________________
Update 10/23/20
I finally received a phone call for the first time from Jennifer the owner. At an odd hour around 7:30 pm she left me a voice message that was forward and lengthy. It had nothing to do with my complaints stated above. She claimed that my complaint was about a $200 deposit which I have not made any complaints about. When I called her, went straight into detail about this unknown $200 deposit complaint [which clearly I never even mentioned]. After a few minutes of her speaking, I asked her if she knew what my complaints were and if she read my review. She stated in “I don’t care about reviews.“ to save you some time, you could guess what this conversation look like. She would talk over me, interrupt me, tell me that it was my fault, that her cleaning staff had been there for 15+ years, and ultimately told me that I would not get my refund in “people ask me for refunds all the time.“ even after the fact that I explained to her that I was put in 2 dirty rooms, she stated that, “in the hotel industry it is common to have a room marked as clean even if it is not cleaned.“ And in my mind, I highly doubt this to be the case. She stated that this was my fault for not asking a third time to be put in a new room. I will be taking further action, as it appears that she does not know how to resolve problems. This hotel does not have a process that works nor has anything to be followed. Whats sad is that the rest of the employees will go down with Jennifer.


Leo Vega
Dec 31st, 1969

Computers crashed so they couldn't check me in, waited for 2 hours with my wife, daughter and son and still got told to leave! Not even a manual check in. they told me.. no sorry you can go to the hotel next door....All this with a reservation and while being a platinum member.... LOL
i will never stay at your place or refer you in a positive way!
you guys still can eat dirt! here's more dirt!


Rebecca J. Brown
Dec 31st, 1969

They couldn't pay me enough money to stay there. I was booked for two nights but it was so bad I checked out a day early.


Racheal Boggs
Dec 31st, 1969

If I could give it a 0 star I would. Rude staff. Uninformative. Not accommodating. Trying to charge 22.50 for a pet. Even La quinta Corp says they are not supposed to charge more than 20. I have never paid a fee at any other La Quinta. Save the money and stay at The La Quinta in Carlsbad. Much nicer staff and hotel!


Holly Caruso
Dec 31st, 1969

At checkin was informed there is a 200.00 secuity/damages deposit required. This was not disclosed by the 800 reservations. So with nowhere else to go as we drove 500 miles to see family we paid it. Kitchen in suite was greasy and dirty. Curtain pulls missing.


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Overall Rating
( 374 Reviews)
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