Oakland Mitsubishi

nancy nemecek _{on Google}

Mar 22nd, 2021

Cameron was fantastic, friendly knowledgable and efficient. Thank you!

Seth Cassity _{on Google}

Oct 13th, 2020

Shelby Hughes did an amazing job! Most definitely coming back!

Marco Rodriguez _{on Google}

Oct 9th, 2020

Don't buy your next Mitsubishi here with plans of utilizing their service center. Any other bay area Mit. dealership will serve you much better.
We live in San Francisco bought our 2nd (upgraded) Mit.Outlander SE here for a good price for an early returned leased vehicle with under 3500K miles.
We have done a majority of major service maintainace here although we have plenty of other options much closer. We consider ourselves loyal customers. We have been going back since we bought car 6 years ago.
Was there about a 2 weeks ago for approx. 35K service check and maintainace. Paid over $300+ utiziling one of their discount coupons. Decent deal..
Returned today to get a 2nd wireless key programmed for $100 and get my middle glove compartment fixed by repairing a couple of loose screws from hinge part. Nothing broken just loose screws
Anyway, I arrived and before any work commenced, I notice I left my wallet at home. Had early 8am appointment so forgot to grab it on way out- half asleep. Asked if they could use credit card on file from very recent transaction (card in my name) or if I could call home and have one read back. No go on either. Asked if could use PayPal or Vemno but they only accept Apple Pay as alternative. OK- I get this BUT where is the reciprical loyalty???
This after my last appointment where they somehow forgot to fix my break lights after I specifically asked them to repair since I had been stopped by highway patrol for no back lights earlier in week. Luckily I only got a verbal to fix it.
But wait, I luckily noticed NOT fixed as car was being returned to me. At first the car service guy try to put on me because I called in late. Then after some back in a forth, that could not reach me for approving the parts and service time- under $16. YET they stated in their final repair bill and statement that back lights were inspected and FIXED! Be glad to share documentation. So I got charged again but I paid it since much cheaper than auto fix it ticket and time spent going to vehicle court. My 6 year loyalty being repaid by nickled and dimed???
To further insult, they let me know that putting the 2 or 3 screws back may have some cost since no longer under warranty. Really?
They also gave some grief because I called back later, but several days before my scheduled appointment to get factory recall notice repair fixed - the same notice they initially sent to me!!! Why not automatically include this since safety issue for fixing rear brakes? They just seemed very annoyed with me that I messed with their service schedule and profiting.
Buy somewhere else as the service department is also key and important component of this on-going deal. Heck, I would buy a car online before going back to Oakland Mitsubishi.
There is one service manager that has been there too long and has a Napaleon ego & stature. Good luck on your next Mitsubishi purchase. Think very hard before buying here.
Marco