Birch Creek is located at 575 S Rengstorff Ave in Mountain View, California 94040. Birch Creek can be contacted via phone at 650-206-4928 for pricing, hours and directions.
Contact Info
650-206-4928
Questions & Answers
Q What is the phone number for Birch Creek?
A The phone number for Birch Creek is: 650-206-4928.
Q Where is Birch Creek located?
A Birch Creek is located at 575 S Rengstorff Ave, Mountain View, CA 94040
Q What is the internet address for Birch Creek?
A The website (URL) for Birch Creek is: https://www.udr.com/san-francisco-bay-area-apartments/mountain-view/birch-creek/
Q What days are Birch Creek open?
A Birch Creek is open: Wednesday: 10:00 AM - 5:00 PM Thursday: 10:00 AM - 5:00 PM Friday: 10:00 AM - 5:00 PM Saturday: 10:00 AM - 5:00 PM Sunday: Closed Monday: Closed Tuesday: 10:00 AM - 5:00 PM
Q How is Birch Creek rated?
A Birch Creek has a 3.1 Star Rating from 83 reviewers.
I've filled out their application, and I got spammed with text. They automate their leasing process to another country, I think the Philippines. I've even come in person, and there is literally no one working. I have to virtually tour myself. It's so impersonal, and I have no way of asking extra questions, etc. They also list they have a 1 bedroom 1 bath and now after I've come all this way they say they actually only have 2 bedrooms. This apartment complex seems nice, but trying to rent is impossible and their listings aren't correct.
Business Response on GoogleMar 29th, 2024
Zan,We are saddened to hear that you did not have a positive touring experience. Our leasing teams are centralized to our corporate office to allow our onsite teams the ability to dedicate their full attention to assisting our current residents. Our self-guided tours allow you the opportunity to explore the community at your own pace and, should you have any questions, our tour concierge is available via text to address them. We encourage you to view our website for accurate pricing and availability. Thank you for your feedback and review.Kind Regards,[email protected]
Mohsen Toolami on Google
Business Response on GoogleMar 7th, 2024
Mohsen,We appreciate you taking the time to rate us. I am saddened you did not have a great experience with us, and would love to hear more about it. If you have time, contact us with more feedback at [email protected] regards, Madison
Prateek Narendra on Google
The apartment is alright. But the maintenance isn't good. My dishwasher is clogged for the 4th time in 3 months. It's now getting clogged after 2 washes. The team is cutting cost by not having anyone in leasing office during working hours and a maintenance that is not on standby and ready to fix on same day. Please consider other apartments when renting
Update - while the maintenance took some additional time, my dishwasher was replaced which had no issues. Upgrading rating
Update #2 - shower plug isn't working. It's cold and I can't take a shower. Maintenence team said it doesn't qualify as emergency. Downgraded rating
Business Response on GoogleNov 9th, 2023
Hello,We greatly appreciate you for sharing your concerns through your review. Your feedback is incredibly valuable to us, and we want to extend our gratitude for promptly submitting a service request regarding the issue with your dishwasher. At times, our team needs to thoroughly assess the scope of work required to ensure that repairs are completed effectively. Your understanding and cooperation in this process are genuinely appreciated as we strive to address and resolve the issue with the utmost care and attention. Rest assured, our team is committed to finding the most suitable solution to ensure your dishwasher concern is resolved efficiently.Kind Regards,Callie, [email protected]
Isabella Streyar on Google
the apartment itself is okay. Don't bother having any sort of maintenance they take months to respond, or you contact them numerous times for them to respond "we'll be on it!" for you not to hear anything back for days, weeks, or months at a time. I've had a hanging tree over my balcony for 5 month's, and no response from any one then to finally message them again after 2 months they decided they were going to wait until further notice because it wasn't in a budget???? The office is never open, nor do they respond to anything, and if they do it's usually the same response which isn't useful. Our sink's been clogged since we moved in (its been 2 years btw), yet that hasn't been fixed either :D - Also, we constantly have people digging through our trash bins, homeless people or someone in his car driving up at 5am to get trash from the bins. Yet nothing is ever done about that either, which makes a uncomfortable living situation as well. Its a literal headache living here, honestly just avoid the virtual tour.
Business Response on GoogleAug 11th, 2023
Hello Isabella,We want to express our sincerest apologies for the unsatisfactory experience you have had with your maintenance concerns in our community. Please know that all maintenance requests are handled in the order they are received, with maintenance emergencies as the top priority. We understand that even non-emergency service requests are crucial so we work to complete all repairs in a timely manner. Your feedback is invaluable to us, and we want to address your concerns in the most effective way possible. According to our records, the last service request for a clogged sink was submitted on 4/13/22 and completed on 4/15/22. If you are still experiencing issues with your sink please submit a new request so our team can promptly address your concern. We appreciate you taking the time to leave us a review and will be sure to take your feedback into account as we work to make improvements to our community. Kind Regards, Callie
Huizhe Zhao on Google
Had my apartment tour booked and confirmed. Arrived on time for my tour, only to be told no tours were available. I took time out of work and drove all the way for a confirmed appointment, get through their complicated check in system, only to be a colossal waste of time. I can only imagine how they interact with their existing tenants.
Business Response on GoogleMay 7th, 2023
Hi Huizhe,We are sorry to hear you had a poor experience during you time visiting our community. We encourage anyone interested in our community to explore our webpage as there are virtual tours available for different units, FAQs, and pricing tabs available for review. Though there may not have been units available that day, you are still welcome to explore the community and our amenities. We are very sorry you were unable to complete the tour and have passed your feedback along to our team so that we can make the necessary improvements to our platforms to prevent this from occurring in the future. Thank you for sharing your feedback and giving us a rating. Kind Regards,Callie, [email protected]
